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Report Details
Report No.
20110401-152FF-2147480639
Report Date
4/1/2011
Sent to Manufacturer / Importer / Private Labeler
4/11/2011
Report Publication Date
4/25/2011
Category of Submitter
Consumer
Product Details
Product Description
kenmore microwave hood 66560652000
Product Category
Kitchen
Product Type
Appliances
Product Code
Microwave Ovens
Manufacturer / Importer / Private Labeler Name
Sears Holdings Management Corporation
(
View Comments Below
)
Brand Name
kenmore
Model Name or Number
66560652000
Serial Number
xcl2018413
UPC Code
Date Manufactured
5/1/2001
Manufacturer Date Code
05/2001
Retailer
sears
Retailer State
Michigan
Purchase Date
7/15/2003 This date is an estimate
Incident Details
Incident Description
At 11am this morning i placed a potatoe in my microwave and pressed the bake potato button on the key pad approx. 3 min later my entire microwave was engolfed in flames. My house was filling with smoke flames were shooting out of the microwave door my hudsband opened the door and threw a bucket of water on the entire wall over my stove. I called 911 and they assessed the microwave and did testing with a heat devise on the wall behind and above cuboards to make sure fire was out and informed me that heat level was extremly high and good thing i was right there to put out fire. My entire house smells like burnt charcoal ,my kitchen diningroom greatroom and nook has smoke damage. I called several different phone numbers to kenmore sears and whirlpool and was pushed off to the next dept with absolutly no help what so ever. I was told by all 3 companys that there in fact had not been a recall on this product and for me to contact their legal dept if unsatisfied with their service. They also informed me that if a product is recalled it is only warrantied for 90 days. I asked so if my house burns down because of one of your products that has been recalled over 90 days ago you are not liable for that? They then told me to contact their legal dept they couldnt help me with this matter...
Incident Date
4/1/2011
Incident Location
Home/Apartment/Condominium
Victims Involved
Injury Information
Incident, No Injury
My Relationship to the Victim
Self
Gender
Female
Victim's Age When Incident Occurred
47 years
Additional Details
Submitter has product?
Yes
Product was damaged before incident?
No
Product was modified before incident?
Yes
If yes to any, explanation
this product was recalled and green stickered about 3 yrs ago
Have you contacted the manufacturer?
Yes
If Not, Do You Plan To?
N/A
Comments from the Manufacturer/Private Labeler
Comment from Sears Holdings Management Corporation 4/29/2011
This product has been recalled. Please refer to the recall notification for assistance.
http://www.cpsc.gov/cpscpub/prerel/prhtml02/02018.html
CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.