Welcome to SaferProducts.gov.
For the first time, SaferProducts.gov gives consumers the ability to publically
report brand-specific product safety concerns. Some of these reports could be about
your company's products, SaferProducts.gov's new Business Portal gives your company
a quick and easy way to respond to these reports.
You can review and comment on reports online. And companies also can claim that
a report contains confidential or materially inaccurate information, all in one
easy to use and secure online environment.
It's important for CPSC to contact the right person in your business quickly so
that you have enough time to respond before a report is published. In this video,
we will walk you through the steps to register your business online.
To register for the Business Portal, go to SaferProducts.gov and click on the blue
registration button to start. Registration takes just a few minutes to complete.
On the page "CPSC Business Portal" you will see a "Register" button and "Frequently
Asked Questions" that you may find helpful. When you click on "Register" you will
Be sure to fill out ALL of the required fields. The fields are
starred like this: The first section asks for basic business information. You
MUST select whether you are a manufacturer, private labeler, or importer
to receive incident reports about your company's products.
The next section asks you to provide an EMAIL ADDRESS as your business
user name or UserID The "Primary Contact" information you provide will identify
THE person your business designates to receive reports submitted
to SaferProducts.gov about your company's products. CPSC will notify your primary
contact when your account has been set up. The primary contact can then add other
contacts and designate who can receive and provide responses on a Report submitted
to SaferProducts.gov about your company's products.
Finally, you will need to type words into the security box. If you find the security
words hard to read, simply click the refresh button for new words. After typing
in the security words, you can submit your registration. Registration is as easy
When CPSC receives a report about a product that your company manufactures, imports,
or that carries your business' private label, the agency has five business days,
where practicable, to send that report to your business. Once the report is sent
to your company's designated contacts, you can choose to respond to the report.
Your business can respond anytime, but if you want your response considered before
the report publishes, you must submit your response to CPSC with sufficient time
for CPSC to review it. Reports will be posted on SaferProducts.gov 10 business days
after they are sent to you. Your Primary Contact will receive an email from CPSC
confirming that we've received your registration. That email will provide more information.
CPSC appreciates your cooperation.
We hope that you find the site easy to use.
Back to the video