How to Submit a Report on SaferProducts.gov

Welcome to SaferProducts.gov.

For decades, the U.S. Consumer Product Safety Commission has received and recorded reports from consumers like you about incidents with consumer products in and around your home. Now, for the first time, you can use the Internet to share incident information or product safety concerns with CPSC as well as other consumers. Starting in March, you will be able to use CPSC's new site, SaferProducts.gov, to report incidents or search for incidents involving consumer products you own or products you are thinking of buying.

Now, we will walk you through the steps to submit a report. To report your concern or incident, go to SaferProducts.gov and click on the green button to start. The report just takes a few minutes to complete. In the process, you will be asked about the product, along with information about any incident. It may be helpful to have the product, and any packaging, manuals or sales information handy - but only basic information is required to file a report. First, we would like to know if you are a consumer, medical professional, child care provider or if you are submitting a report on behalf of a government agency. Three helpful questions about the information you provide are right under this question. Click on any of them to see an answer. Be sure to fill out ALL of the required fields. These are starred like this.

Question number 2 helps us identify the product involved in the incident. You can either fill in the type of product and select from the drop-down list, or see if you can select a product category that best fits the product. Selecting the right category is most helpful. Now, click on the green BEGIN NOW button. If you take a minute to register, you can save your report and finish it later. You also can continue without registering, if you choose. To continue, you will need to type the words you see into the security box. After typing them in, you can submit your registration information or continue without registering.

Three simple questions get the report started,

  • Are you reporting an incident, or a concern?
  • What happened that prompted you to file this report?
  • What was the incident date?

If you are reporting an actual incident, we would like more information. Additional boxes will come into view. Under Incident Description, provide us with as many details as you can. Include information such as how the product was being used, what happened to prompt your report and if there were any injuries. If you aren't sure about what to put in a box, look for the blue circle with a question mark next to the box where your answer goes. By moving the cursor or arrow over the question mark, you can get more information regarding the type of answer we are looking for.

The "incident date" is very important so that we can identify duplicate reports. When reporting an actual incident, fill in the boxes with as much information as you can. When done, click on the green Next button at the bottom. If you're reporting an actual incident or injury, tell us who was involved and describe their injuries, if any. Later in the report, we will ask for the Contact information of the person filing the report. So this screen is simply for information about those who may have been harmed, or nearly harmed. The more information you can provide, the more helpful your report will be. If more than one person was involved, there is a tab at the top to Add Another Person. When done, click on the green Next button at the bottom.

Now, tell us about the product. The Category and Type of product should auto-fill from the first page. Give us your best description of the product - see the blue circle and question mark to the right of the box to help. Type in the brand name, model name, serial number - anything that you can provide to help us identify the specific product. The manufacturer name and other purchase information, if you know it, will also be helpful. The more specific you can be, the better, because it helps us identify your product and helps other consumers avoid the same potential hazard. You can even upload a photo or document you have saved on your computer.

After answering some quick questions about the product, you can click on the green Next button. Next, it's time to enter your contact information. This will NOT be released to the general public, manufacturers or third parties without your consent. CPSC may get in touch with you to follow up or clarify details. If you file anonymously, your report will not be seen by other consumers on SaferProducts.gov and will not be able to help other consumers. Consumers younger than 18 years of age are required to get a parent or guardian's permission for their report to be visible on the website. Certain contact information is required for us to publish a report. Again, no contact information will be visible on the website.

We're almost done-just review your report and make any changes by clicking on "edit." You can print a copy of your report for your records by clicking on the Print Report button at the top of the screen. Go over the details with care. If you need to change your report after you submit it, those changes will need to be mailed to us.

After you have reviewed your report, and made any changes to clarify the incident, click Next to give your permissions to use your information. Two important questions help us understand how we can use your information. Read them carefully. When you submit your report, you can decide whether you want your report to be seen by others on SaferProducts.gov. You can also choose to let the manufacturer know who submitted the report. Finally, certify that your information is "true and accurate." When you click on the Submit button at the bottom, you are done.

You will receive an e-mail from CPSC confirming that we've received your report. The e-mail will give you the report's number. CPSC has five business days to send your report to the manufacturer. The manufacturer then has 10 business days to respond to CPSC and add comments before we publish your report on SaferProducts.gov. Manufacturers will also be able to add comments after your report is posted. CPSC is working for you, your family, and your safety.

We hope that you will visit SaferProducts.gov often, and that you find the site easy to use and filled with information that helps keep you and your family safe.

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CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.