Skip to main content

< Back to Search Result
Share X Facebook Copy Link
Incident Report Details
Attachments (0)
Report Summary

Consumer's electric stove got turned on by merely brushing the knobs. A book caught fire when the stove was on. Later another fire burned the walls, cabinet and counter. Smoke alarm went off and FD responded. No injuries.

Product Details
  • Product Description: Samsung duo flex stove / oven
  • Manufacturer/Importer/Private Labeler Name: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
  • Brand Name: Stove
  • Model Name or Number: Flex duo electric
  • Serial Number:
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer:
  • Retailer State:
  • Purchase Date:
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
Associated Recall
Incident Details
  • Incident Description: We have a Samsung duo flex stove / oven and 2 times now it has caught fire. I’m terrified of this stove and had tried to call the manufacturer to get help and they just refer me to getting child covers on the stove. The knobs on the electric stove turn on just by brushing up against them. I have just today had it turn on 2 times from either kids running thru kitchen of my mother in law bc she is larger In size brush against it and it then turn on the stove eyes. Yesterday there was a book by the stove and it caught fire. Last week my son left a business check book that is the size of 3 ring binder on the stove and it got brushed against and turned on and the book melted and then caught fire. 3 time a month ago my kids were with a sitter and the dog jumped up to the stove and turned it on and he knocked something over into the stove top , it burned the walls, cabinet and counter. The smoke alarm went off and they got a fire extinguisher and put it out. I’m furious. I called and Samsung did not care.
  • Incident Date: 10/20/2021
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: My Child
  • Gender: Unspecified
  • Victim's Age When Incident Occurred: 8 years
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?:
  • Product was damaged before incident?:
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?:
  • If Not, Do you plan to?:
  • Report Number: 20211021-32803-2147359097
  • Report Date: 10/21/2021
  • Sent to Manufacturer/Importer/Private Labeler: 10/25/2021
  • Report First Publication Date: 11/8/2021
  • Category of Submitter: Consumer