[{"RecallID":7803,"RecallNumber":"16757","RecallDate":"2016-07-15T00:00:00","Description":"This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. \"AccuPure\" is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.","URL":"https://www.cpsc.gov/Recalls/2016/Nestle-Waters-North-America-Recalls-AccuPure-Water-Dispensers","Title":"Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)","ConsumerContact":"Nestlé Waters toll-free at 844-899-3886 from 8 a.m. to 9 p.m. ET Monday through Friday and from 8 a.m. to 4 p.m. ET Saturday, or online at www.readyrefresh.com and click on \"Safety & Storage\" at the bottom of the page for more information.","LastPublishDate":"2016-07-15T00:00:00","Products":[{"Name":"AccuPure countertop filtered water dispensers","Description":"","Model":"","Type":"Drink Dispensers","CategoryID":"68144","NumberOfUnits":"About 10,900"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/Recall.2016.16757.16757a.jpg","Caption":"Nestlé Waters Countertop Filtration Dispenser"},{"URL":"https://www.cpsc.gov/s3fs-public/Recall.2016.16757.16757b.jpg","Caption":"Location of Model Number"}],"Injuries":[{"Name":"Nestlé Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported."}],"Manufacturers":[{"Name":"MTN Products Inc., of La Verne, Calif.","CompanyID":""}],"Retailers":[{"Name":"These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99. The units are not sold or provided at retail.","CompanyID":""}],"Importers":[{"Name":"MTN Products Inc., of La Verne, Calif.","CompanyID":""}],"Distributors":[{"Name":"Nestlé Waters North America Inc., of Stamford, Conn.","CompanyID":""}],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"China"}],"ProductUPCs":[],"Hazards":[{"Name":"The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters."}],"RemedyOptions":[{"Option":"Replace"}]},{"RecallID":6504,"RecallNumber":"15751","RecallDate":"2015-09-08T00:00:00","Description":"This recall involves Nestlé three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches wide. Water is dispensed from the large plastic water bottle on the top of the unit through the machine by pushing on the paddles below that are marked with blue for cold water and red for hot water. The Nestlé Waters North America logo is on the front of the units. Only the following model and serial numbers are included in this recall. The model and serial numbers are printed on a white sticker on the back of the units. Model Numbers Serial Numbers BW210EZ BW210EZES LB15A12606 LB15A12620 LB15A12622 LB15A12631 LB15A12670 LB15A12687 LB15A12690 LB15A12762 LB15A12763 LB15A12848 LB15A12849 LB15A12870 LB15A12888","URL":"https://www.cpsc.gov/Recalls/2015/Nestle-Waters-North-America-Recalls-Water-Dispensers","Title":"Nestlé Waters North America Recalls Water Dispensers Due to Fire Hazard (Recall Alert)","ConsumerContact":"Nestlé Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on \"Safety & Storage\" at the bottom of the page for more information.","LastPublishDate":"2015-09-08T00:00:00","Products":[{"Name":"Water dispensers","Description":"","Model":"","Type":"Drink Dispensers","CategoryID":"68144","NumberOfUnits":"About 190"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/Recall.2015.15751.Cascade-White-water-cooler.jpg","Caption":"Recalled Nestlé water dispenser"}],"Injuries":[{"Name":"None reported"}],"Manufacturers":[{"Name":"Nestlé Waters North America, of Stamford, Conn.","CompanyID":""}],"Retailers":[{"Name":"The water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.","CompanyID":""}],"Importers":[{"Name":"MTN Products Inc., of La Verne, Calif.","CompanyID":""}],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"China"}],"ProductUPCs":[],"Hazards":[{"Name":"The screws holding the heat band in the dispensers can break or detach and cause the unit to overheat, posing a fire hazard.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestlé for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is contacting renters of the water dispensers directly."}],"RemedyOptions":[{"Option":"Replace"}]},{"RecallID":1463,"RecallNumber":"13287","RecallDate":"2013-09-17T00:00:00","Description":"Chiller-based water filtration systems provide hot and cold water dispensers for home and workplace. The units come in three sizes, 18, 40 and 48 inches high, and in white, black or stainless steel. One of the following brand names is printed on the front of the unit: AquaMark, Coolersmart, Culligan, Innowave, Waterlogic and Xstream Water. Recalled products have serial numbers printed on a label on the back of the machines. Serial numbers for AquaMark, Culligan, Innowave and Waterlogic units start with the following four numbers and one letter: 2105A through 2105L 2106A through 2106L 2107A through 2107L 2108A through 2108L 2205A through 2205L 2206A through 2206L 2207A through 2207L 2208A through 2208L 2305A through 2305L 2306A through 2306L 2307A through 2307L 2308A through 2308L 2405A through 2405L 2406A through 2406L 2407A through 2407L 2408A through 2408L 2505A through 2505L 2506A through 2506L 2507A through 2507L 2508A through 2508L 2605A through 2605L 2606A through 2606L 2607A through 2607L 2608A through 2608L 2705A through 2705L 2706A through 2706L 2707A through 2707L 2708A through 2708L 3105A through 3105L 3106A through 3106L 3107A through 3107L 3108A through 3108L 3505A through 3505L 3506A through 3506L 3507A through 3507L 3508A through 3508L 3605A through 3605L 3606A through 3606L 3607A through 3607L 3608A through 3608L 6105A through 6105L 6106A through 6106L 6107A through 6107L 6108A through 6108L 6505A through 6505L 6506A through 6506L 6507A through 6507L 6508A through 6508L 6605A through 6605L 6606A through 6606L 6607A through 6607L 6608A through 6608L 6905A through 6905L 6906A through 6906L 6907A through 6907L 6908A through 6908L 7105A through 7105L 7106A through 7106L 7107A through 7107L 7108A through 7108L 7205A through 7205L 7206A through 7206L 7207A through 7207L 7208A through 7208L 7505A through 7505L 7506A through 7506L 7507A through 7507L 7508A through 7508L 7605A through 7605L 7606A through 7606L 7607A through 7607L 7608A through 7608L 7905A through 7905L 7906A through 7906L 7907A through 7907L 7908A through 7908L Serial numbers for Coolersmart units start with the following six digit alpha-numeric codes: Y1G07C through Y1G07L Y1G08A through Y1G08C Y1W07C through Y1W07L Y1W08C through Y1W08E Y3G07E through Y3G07I Y3G08D through Y3G08C Y3W07E through Y3W07I Y3W08B The following serial numbers for Xstream Water units are affected: XFT050603009 XFT050603014 XFT050603031 XFT050603061 XFT050606075 XFT050607023 XFT050607051 XFT050607080 XFT050607090 XFT050613002 XFT050801017 XFT050802007 XFT050802108 XFT050802116 XFT050803021 XFT050803032 XFT050803050 XFT050803051 XFT050824036 XFT050824053 XFT050825017 XFT050916018 XFT050919001 XFT050919012 XFT050919015 XFT050919021 XFT050919082 XFT050919085 XFT060109009 XFT060112074 XFT060112100 XFT060113004 XFT060120007 XFT060120015 XFT060120108 XFT060123044 XFT060123065 XFT060123081 XFT060124022 XFT060216017 XFT060220029 XFT060424028 XFT060424041 XFT060424079 XFT060424085 XFT060508007 XFT060508017 XFT060508026 XFT060508028 XFT060508135 XFT060508136 XFT060508154 XFT060511112 XFT060515012 XFT060515029 XFT060515035 XFT060516061 XFT060517022 XFT060517059 XFT060518031 XFT060518037 XFT060703029 XFT060703030 XFT060703070 XFT060703101 XFT060703102 XFT060703111 XFT060705011 XFT060705112 XFT060705124 XFT060714114 XFT060719050 XFT060720078 XFT060720091 XFT060801008 XFT060801036 XFT060801070 XFT060801074 XFT060801095 XFT060801099 XFT060802009 XFT060802012 XFT060802014 XFT060802052 XFT060802083 XFT060803005 XFT060803037 XFT061224095 XFT070123051 XFT070123055 XFT070123154 XFT070124023 XFT070124033 XFT070124040 XFT070125045 XFT070125108 XFT070125203 XFT070125204 XFT070126011 XFT070206004 XFT070206062 XFT070406004 XFT070406019 XFT070406027 XFT070406028 XFT070406036 XFT070406042 XFT070406056 XFT070406101 XFT070406216 XFT070406265 XFT070621068 XFT070621124 XFT070621128 XFT070621137 XFT070621154 XFT070621157 XFT070621178 XFT070622016 XFT070622032 XFT070622036 XFT070622051 XFT070622063 XFT070625034 XFT070625055 XFT070625060 XFT070625102 XFT070625104 XFT070808020 XFT070808051 XFT070808052 XFT070808056 XFT070813058 XFT070813074 XFT070813093 XFT070827003 XFT070827007 XFT070827017 XFT070827019 XFT070827022 XFT070827023 XFT070827073 XFT070827077 XFT070827084 XFT070827098 XFT071019029 XFT071019058 XFT071019065 XFT071019073 XFT071019102 XFT071101010 XFT071101041 XFT071101055 XFT071101068 XFT071101172 XFT071101178 XFT071221038 XFT071221072 XFT071221073 XFT071221168 XFT071221230 XFT071221238 XFT071221244 XFT080130090 XFT080130139 XFT080310002 XFT080310032 XFT080310080 XFT080310099 XFT080515006 XFT080515013 XFT080515170 XFT080707008 XFT080707011 XFT080707018 XFT080707039 XFT080707065 XFT080707078 XFT080707181 XFT080707182 XFT080707185 XFT080707231 XFT080818049 XFT080818076 XFT080818160 XFT080818168 XFT080823015 XFT080823075 XFT080823091 XFT080823134 XFT080823156 XFT080823172 XFT080823205 XFT080823233 XMT050804008 XMT050804038 XMT050921020 XMT050921034 XMT060113002 XMT060113009 XMT060516004 XMT060711003 XMT060711019 XMT060711031 XMT060801007 XMT060801020 XMT070124015 XMT070411005 XMT070810008 XMT071103002 XMT071103003 XMT071103012 XMT071103021 XMT071103032 XMT080310042 XMT080515060 XMT080707018 XMT080707048 XMT080707050 XMT080707057 XMT080817050 XMT080817084","URL":"https://www.cpsc.gov/Recalls/2013/Waterlogic-Recalls-Water-Cooling-Heating-Systems","Title":"Waterlogic Recalls Water Cooling, Heating Systems Due to Fire Hazard ","ConsumerContact":"Waterlogic Commercial Products toll-free at (855) 905-2002 from 9 a.m. to 5 p.m. CT Monday through Friday, or visit the website at www.waterlogic.us and click on the \"Maintenance and Service\" link to find the \"Voluntary Recall\" link for more information.","LastPublishDate":"2016-04-27T00:00:00","Products":[{"Name":"Chiller-based water dispensers","Description":"","Model":"","Type":"Water & Drink Dispensers","CategoryID":"2229","NumberOfUnits":"About 48,000"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/Recall.2013.13287.Chiller%2520RF_CMYK%2520White%2520LARGE.jpg","Caption":"Chiller RF - Innowave"},{"URL":"https://www.cpsc.gov/s3fs-public/Recall.2013.13287.INO_CHILLER_3_SO_0025%2520BLK%2520LARGE.jpg","Caption":"Chiller Innowave Black"},{"URL":"https://www.cpsc.gov/s3fs-public/Recall.2013.13287.CHILLER3_MINI_RF%2520LARGE.jpg","Caption":"Chiller Mini - Innowave"}],"Injuries":[{"Name":"Waterlogic received 16 reports of fire and smoke within the water dispensers. No injuries or property damage have been reported."}],"Manufacturers":[{"Name":"Waterlogic Manufacturing China","CompanyID":""}],"Retailers":[{"Name":"Distributors and dealers, including AquaPure Water Systems, Culligan, CWC, Farmer Brothers, Filterfresh, First Choice Services and others selling water and coffee systems nationwide from January 2005 to December 2008 for approximately $500 to $1500. The units are sold to dealers and leased to consumers.","CompanyID":""}],"Importers":[],"Distributors":[{"Name":"Waterlogic Commercial Products, LLC, of Omaha, Neb.","CompanyID":""}],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"China"}],"ProductUPCs":[],"Hazards":[{"Name":"The hot water tank can stop functioning and cause the machine to overheat, posing a fire hazard.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Waterlogic is contacting its distributors and providing a list of affected units and all technical instructions and necessary parts for repairing the units. Consumers who have not been contacted by their distributer for a free repair should contact Waterlogic."}],"RemedyOptions":[{"Option":"Repair"}]},{"RecallID":4412,"RecallNumber":"08376","RecallDate":"2008-08-28T00:00:00","Description":"The recalled countertop water dispensers include the following Vitapur, Greenway and Polar models. They dispense hot or cold water and use three- or five-gallon water bottles. The model name is printed on the front of the dispenser's base. Model and serial numbers are printed on a white label on the back of the dispenser's base. File number 218326 is printed on a silver sticker on the back of the dispenser's base. Model Serial Number File Number Greenway GWD2630W Starts with 0606 through 0711 218326 Polar PWD2635W Vitapur VWD2636W Vitapur VWD2636BLK Vitapur VWD2636RED Model numbers followed by a \"1\" or \"2,\" (i.e. GWD2630W -1 / PWD2635W-2), or dispensers with no ventilation openings underneath the base are not included in this recall.","URL":"https://www.cpsc.gov/Recalls/2008/Countertop-Water-Dispensers-Recalled-by-Greenway-Home-Products-Due-to-Fire-and-Shock-Hazards","Title":"Countertop Water Dispensers Recalled by Greenway Home Products Due to Fire and Shock Hazards","ConsumerContact":"For additional information, contact Greenway Home Products toll-free at (866) 279-0088 between 9 a.m. and 4 p.m. ET Monday through Friday, or visit the firm's Web site at www.greenwayhp.com","LastPublishDate":"2014-05-23T00:00:00","Products":[{"Name":"Countertop Water Dispensers","Description":"","Model":"","Type":"Water & Drink Dispensers","CategoryID":"2229","NumberOfUnits":"About 44,000"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/~/link/057b622574c047489042643f9a665985.jpg","Caption":"Recalled Countertop Water Dispenser"},{"URL":"https://www.cpsc.gov/~/link/c9cd1543330640f5a2b5740fa102eea7.jpg","Caption":"Recalled Countertop Water Dispenser"},{"URL":"https://www.cpsc.gov/~/link/3357373fa8c24413ad3a0a4a7a33cd30.jpg","Caption":"Recalled Countertop Water Dispenser"}],"Injuries":[{"Name":"Greenway has received one report of a fire involving the recalled countertop water dispenser outside the United States that resulted in property damage. No injuries have been reported."}],"Manufacturers":[{"Name":"Greenway Home Products, of Northwood, Ohio","CompanyID":""}],"Retailers":[{"Name":"Discount retailers nationwide from June 2006 to November 2007 for between $70 and $80.","CompanyID":""}],"Importers":[],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"China"}],"ProductUPCs":[],"Hazards":[{"Name":"The internal heating element could overheat and drop molten metal through ventilation openings in the water dispenser's base onto the countertop, posing a fire hazard. The internal heating element also poses a shock hazard to consumers who touch it through the vents.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should stop using the recalled water dispensers immediately and contact Greenway Home Products to receive a free repair."}],"RemedyOptions":[]},{"RecallID":2800,"RecallNumber":"05018","RecallDate":"2004-10-19T00:00:00","Description":"There are six models of water dispensers with hot water faucets included in the recall. The water dispensers have \"Avanti\" written on the front of the base. They have model number WD32, WD 50, WD 50.1, WDT51, WDR 52 or WHC 59. The model number is written on a silver sticker on the back of the unit. Model number WDR 52 is a combination refrigerator and water dispenser. All six models have removable drip trays and can hold either 3- or 5-gallon bottles of water.","URL":"https://www.cpsc.gov/Recalls/2005/CPSC-Avanti-Products-Inc-Announce-Recall-of-Water-Dispensers-","Title":"CPSC, Avanti Products Inc. Announce Recall of Water Dispensers","ConsumerContact":"Avanti at (800) 323-5029 x115 between 8 a.m. and 5 p.m. ET Monday through Friday.","LastPublishDate":"2024-08-20T00:00:00","Products":[{"Name":"Avanti Water Dispenser","Description":"","Model":"","Type":"Water & Drink Dispensers","CategoryID":"2229","NumberOfUnits":"About 124,000"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/avanti-water.jpg","Caption":"Recalled Avanti water dispenser"}],"Injuries":[{"Name":"Avanti has received 10 reports of the hot water not shutting off, nine of which resulted in burn injuries to children, including a 10-month-old baby who suffered burns on his arm and chest."}],"Manufacturers":[{"Name":"Avanti Products Inc., of Miami, Fla.","CompanyID":""}],"Retailers":[{"Name":"Office Depot, Staples, and other appliance and electronic stores nationwide from July 2000 through August 2004 for between $120 and $250.","CompanyID":""}],"Importers":[],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"China"}],"ProductUPCs":[],"Hazards":[{"Name":"The hot water faucet on these units has a child-resistant safety feature to prevent young children from accessing the hot water. The device can malfunction, so that the faucet will not turn off, causing burn injuries to children.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers with small children should immediately disable the hot water by turning the red switch on the back of the dispenser to off and contact Avanti to get a free repair."}],"RemedyOptions":[]},{"RecallID":2164,"RecallNumber":"02189","RecallDate":"2002-06-27T00:00:00","Description":"The recalled hot water dispensers are half-gallon capacity models, made in the USA and sold under various brand names, including In-Sink- Erator®, ISE®, Steamin' Hot®, Emerson®, Dayton™, ACE™, Kenmore® and Kohler™. The serial number (S/N) is printed on a specification plate attached to the metal holding tank. This recall involves instant hot water dispensers with serial numbers (some begin with two letters) 999- 10 or those that fall between 1000 and 3084000. One-third gallon capacity instant hot water dispensers manufactured by In-Sink-Erator are not involved in this recall.","URL":"https://www.cpsc.gov/Recalls/2002/CPSC-In-Sink-Erator-Announce-Recall-to-Repair-Instant-Hot-Water-Dispensers-","Title":"CPSC, In-Sink-Erator Announce Recall to Repair Instant Hot Water Dispensers","ConsumerContact":"For more information and a complete list of brands, consumers can contact In-Sink-Erator at (800) 295-8727 from 8 a.m. to 8 p.m. ET Monday through Friday or visit the firm's website at www.insinkerator.com","LastPublishDate":"2025-09-23T00:00:00","Products":[{"Name":"Hot water dispensers","Description":"","Model":"","Type":"Electric Water Heaters","CategoryID":"1926","NumberOfUnits":"About 252,200"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/in-sink-erator.jpg","Caption":"Recalled hot water dispenser with location of serial number"}],"Injuries":[{"Name":"In-Sink-Erator has received three reports of holes in the electrical insulation or outer cover of the hot water dispenser. One report involved a kitchen fire that caused nearly $7,000 in property damage. No injuries have been reported."}],"Manufacturers":[{"Name":"In-Sink-Erator, of Racine, Wis.","CompanyID":""}],"Retailers":[{"Name":"Plumbers, building contractors, home centers and hardware stores sold these instant hot water dispensers, from January 1972 through December 1996, for between $100 and $250.","CompanyID":""}],"Importers":[],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"United States"}],"ProductUPCs":[],"Hazards":[{"Name":"Water can leak from the metal holding tank, wet insulating material and cause electrical arcing and heat build-up. This poses a fire hazard.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should unplug their hot water dispensers immediately, check the serial number and contact In-Sink-Erator, if their unit is part of the recall. Consumers with affected units will receive a replacement insulation shield."}],"RemedyOptions":[]},{"RecallID":2122,"RecallNumber":"02134","RecallDate":"2002-04-04T00:00:00","Description":"The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.","URL":"https://www.cpsc.gov/Recalls/2002/CPSC-Crystal-Mountain-Water-Cooler-Corp-Announce-Recall-of-Water-Coolers","Title":"CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers","ConsumerContact":"Consumers may contact Crystal Mountain at (866) 678-4886 anytime to receive repair information.","LastPublishDate":"2025-09-05T00:00:00","Products":[{"Name":"Hot & Cold Water Dispensers","Description":"","Model":"","Type":"Water Distillers/Coolers/Purifiers","CategoryID":"2230","NumberOfUnits":"About 12,000"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/water-cooler.jpg","Caption":"Recalled Hot & Cold Water Dispenser"}],"Injuries":[{"Name":"Crystal Mountain Water Cooler Corp. has received about 20 reports of the water cooler's insulation smoking, or igniting the unit. Damages ranged from minor smoke and fire damage up to $200,000 in property damage."}],"Manufacturers":[{"Name":"Crystal Mountain Water Cooler Corp., of Alberta, Canada","CompanyID":""}],"Retailers":[{"Name":"Crystal Mountain and its distributors sold these water coolers in the U.S. and Canada, from May 1999 through July 2000, for about $300.","CompanyID":""}],"Importers":[],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[],"ProductUPCs":[],"Hazards":[{"Name":"The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call."}],"RemedyOptions":[]}]