[{"RecallID":8896,"RecallNumber":"20177","RecallDate":"2020-09-09T00:00:00","Description":"This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.","URL":"https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards","Title":"WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards","ConsumerContact":"WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.","LastPublishDate":"2020-09-09T00:00:00","Products":[{"Name":"WHILL Personal Electric Vehicles, Model Ci","Description":"","Model":"","Type":"","CategoryID":"","NumberOfUnits":"About 1,160"}],"Inconjunctions":[],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/1-11509PM.png","Caption":"Recalled WHILL Model Ci"},{"URL":"https://www.cpsc.gov/s3fs-public/2-11519PM.png","Caption":"Location of the control pad subassembly on the recalled product"},{"URL":"https://www.cpsc.gov/s3fs-public/3-11526PM.png","Caption":"Location of the serial number on the recalled product"}],"Injuries":[{"Name":"There have been 15 reports of device malfunctions. No injuries have been reported."}],"Manufacturers":[{"Name":"WHILL, Inc. (Japan), of Japan","CompanyID":""}],"Retailers":[{"Name":"Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.","CompanyID":""}],"Importers":[{"Name":"WHILL, Inc. (USA), of San Mateo, Calif.","CompanyID":""}],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"Taiwan"}],"ProductUPCs":[],"Hazards":[{"Name":"The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad."}],"RemedyOptions":[{"Option":"Replace"}]}]