[{"RecallID":10138,"RecallNumber":"25109","RecallDate":"2025-01-30T00:00:00","Description":"This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. \"Matrix\" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001","URL":"https://www.cpsc.gov/Recalls/2025/Johnson-Health-Tech-North-America-Recalls-Matrix-Brand-Training-Cycles-Due-to-Fall-Hazard","Title":"Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard","ConsumerContact":"Johnson Health Tech North America Inc. (\"JHTNA\") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on \"Recalls\" for more information. The firm is contacting all known purchasers directly.","LastPublishDate":"2025-01-30T00:00:00","Products":[{"Name":"Matrix-brand Training Cycles","Description":"","Model":"","Type":"","CategoryID":"","NumberOfUnits":"About 12,885 (In addition, about 140 were sold in Canada)"}],"Inconjunctions":[{"URL":"https://recalls-rappels.canada.ca/en/alert-recall/matrix-brand-training-cycles-johnson-health-tech-north-america-recalled-due-potential"}],"Images":[{"URL":"https://www.cpsc.gov/s3fs-public/matrix-cycle-1.png","Caption":"Recalled Matrix-brand Training Cycle Model CXC-02"},{"URL":"https://www.cpsc.gov/s3fs-public/matrix-cycle-2.png","Caption":"Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03"},{"URL":"https://www.cpsc.gov/s3fs-public/matrix-cycle-3.png","Caption":"Recalled Matrix-brand Training Cycle Model CXP-03"},{"URL":"https://www.cpsc.gov/s3fs-public/matrix-cycle-4.png","Caption":"Recalled Matrix-brand Training Cycle Model CXV"},{"URL":"https://www.cpsc.gov/s3fs-public/matrix-cycle-5.png","Caption":"Location of Serial Number on Rear of Cycle Frame"}],"Injuries":[{"Name":"The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported."}],"Manufacturers":[],"Retailers":[{"Name":"Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.","CompanyID":""}],"Importers":[{"Name":"Johnson Health Tech North America Inc. (\"JHTNA\"), of Cottage Grove, Wisconsin","CompanyID":""}],"Distributors":[],"SoldAtLabel":null,"ManufacturerCountries":[{"Country":"Taiwan"}],"ProductUPCs":[],"Hazards":[{"Name":"The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.","HazardType":"","HazardTypeID":""}],"Remedies":[{"Name":"Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit."}],"RemedyOptions":[{"Option":"Repair"}]}]