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  • Showing 1 - 8 of 8 results.

    • REPORT
    • |
    • 4/3/2019
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    • 20190312-BD6FE-2147382250
    Incident Description: Purchase HP Pavilion 15t laptop from Costco a little over two years ago. About 8 months after the purchase the keyboard on the left side started rising. Now the side cover and keyboard are elevated to the point the laptop won't close at all. After online ... (More)
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: HP Pavilion Notebook Laptop Model: HP 15t Serial No. 5CD64816PB Product No: W0P26AV Battery Serial No: 0483210/25/2016
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: HP Inc.
    Business Comments:
    (3/20/2019) HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our ... (More)
    • REPORT
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    • 12/19/2017
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    • 20171128-DEFF7-2147395005
    Incident Description: I had had difficulty with the lithium ion battery in my HP Pavilion 17 Notebook PC. The product number is G4X63UA#ABA. The serial number is 5CD41412MB. I have had this laptop for a couple years now. Off and on for years my battery has overheated, which has ... (More)
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: The product is the HP Pavilion 17 Notebook PC. The product number is G4X63UA#ABA. The serial number is 5CD41412MB. My battery number is 6DGAHN5GW6G8K3.
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: HP Inc.
    Business Comments:
    (12/6/2017) HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.
    • REPORT
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    • 4/26/2017
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    • 20170225-EEB43-2147405705
    Incident Description: 1 year and 7 months buy this computer by amazon.com ORDER # [REDACTED], HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) Sold by: JC Tech LLC did not know I had this defect, 2 months ago my 17 year old son is using it and set fire to his Room putting at risk ... (More)
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue) Sold by: JC Tech LLC
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Hewlett-Packard Company
    Business Comments:
    (4/12/2017) From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. If we determine further actions are necessary, we will work with our customer and government agencies as needed. At HP, all ... (More)
    • REPORT
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    • 10/24/2012
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    • 20121001-E4743-2147463257
    Incident Description: I see that there are two other incidents reported. My battery actually exploded! Thankfully nobody was around/near it when it did. However, it did burn a hole in my couch. I too contacted HP both online and via phone with no resolve. Basically stated that ... (More)
    Product: Batteries (884)
    Product Description: HP Mini Laptop battery CT:6AJHB03BBWYHD6
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Hewlett-Packard Company
    Business Comments:
    (10/10/2012) HP will attempt to contact the customer in order to understand the customer’s experience more fully. If we determine further actions are necessary, we will work with our customer and government agencies as needed.
    • REPORT
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    • 8/15/2011
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    • 20110725-E3ADB-2147476875
    Incident Description: HP Battery heated the computer up very hot and computer stopped working. Serial number on battery: CT:6291904AUVM5ET Serial number on my DV2000 computer: 2CE8041SXP
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: Hewlet Packard DV2000 laptop computer. Black and silver
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Hewlett-Packard Company
    Business Comments:
    (8/4/2011) HP call records on this unit serial number do not match the reported issue description. HP will attempt to contact the customer in order to understand the customer’s concerns. If we determine further actions are necessary, we will work with our customer and ... (More)
    • REPORT
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    • 7/14/2011
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    • 20110622-9ED9A-2147477967
    Incident Description: I have bought my new Laptop two months back and it is creating problems now. it is making hell lot of noise and get over heated even its keypads get hot . I bought this with 899 USD and would like to get rid of this as it might hurt me due to over heating and ... (More)
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: It is HP Laptop
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Hewlett-Packard Company
    Business Comments:
    (6/29/2011) HP will attempt to contact the customer in order to understand the customer’s experience more fully. If further actions are necessary, we will work with our customer and government agencies as needed.
    • REPORT
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    • 7/5/2011
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    • 20110613-03E2D-2147478285
    Incident Description: while using my laptop battery became hot and burned my thigh leaving a blister then subsequent scar
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: HP G50 laptop computer
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Hewlett-Packard Company
    Business Comments:
    (6/22/2011) From the customer’s report to the CPSC, HP will attempt to contact the customer in order to conduct further evaluation of the unit. HP treats all potential safety incident reports seriously. If we determine further actions are necessary, we will work with our ... (More)
    • REPORT
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    • 6/23/2011
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    • 20110601-BB53A-2147478635
    Incident Description: My HP 6730b laptop has the same as as Release #11-234 from CPSC. I have another colleague with the same laptop who has the same overheating issue as this release details. However the 6730b is not included in the recall. I'm not even sure that the battery is ... (More)
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: 6730b HP laptop
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Hewlett-Packard Company
    Business Comments:
    (6/9/2011) HP would like to attempt to contact the customer in order to understand the customer’s experience more fully. However there was no information provided to contact the customer. The incident as described by the customer will be entered into our system for our ... (More)
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