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    • REPORT
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    • 7/14/2017
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    • 20170621-07BE3-2147399524
    Incident Description: My daughter and I were on a jog this morning using the Instep jogging stroller and the front wheel fell off causing us to face plant into the gravel and me to fall on top of her. Her face is all scraped up and I have multiple scrapes on my legs from falling ... (More)
    Business Comments:
    (7/5/2017) Dear Consumer: The model and serial numbers that you have provided do not match our product numbering format. Without more information on this specific product, we are not able to comment on this incident. We have asked our customer service team to reach out ... (More)
    • REPORT
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    • 8/12/2016
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    • 20160712-99285-2147416955
    Incident Description: The front wheel detached from the Instep jogging stroller while my child was in it. The piece connecting it to the stroller (the same piece being replaced in the current recall) was irreparably damaged and we had to replace it at a local bike shop. The adult ... (More)
    Business Comments:
    (7/21/2016) Pacific Cycle is dedicated to the quality and safety of our outdoor recreation products. Following reports that some consumers have experienced issues with the front wheel coming loose on certain models of swivel wheel jogging strollers, we are working with ... (More)
    • REPORT
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    • 11/3/2015
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    • 20151010-E5119-2147427638
    Incident Description: I was out jogging with my daughter when the front wheel came unscrewed from the stroller causing the stroller to flip over front first. My daughter was strapped in and surprisingly didn't sustain any major injuries (other than scratches on her face and legs). ... (More)
    Business Comments:
    (10/28/2015) Dear Consumer, We are sorry to hear about your experience with our product. Our swivel strollers are not intended for use at high speeds and are designed to have the front wheel locked in place when moving faster than a normal walking pace. In 2014, warning ... (More)
    • REPORT
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    • 11/8/2013
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    • 20131017-EA956-2147450826
    Incident Description: Our family was running in a 5k to benefit hospice and the front wheel of our instep double jogging stroller fell off causing the stroller to tip forward onto the concrete resulting in injuries to both my children and my husband. My oldest son received ... (More)
    Business Comments:
    (10/30/2013) Dear Consumer: We are sorry to hear about your recent experience with one of our Instep swivel strollers. The swivel strollers are not intended for use at high speeds and are designed to have the front wheel locked in place when moving faster than a ... (More)
    • REPORT
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    • 6/24/2013
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    • 20130531-122A9-2147455636
    Incident Description: Front wheel of stroller FELL OFF while running at top speed. Locking mechanism on stroller then immediately malfunctioned and stroller CLOSED and collapsed on 2 children, ages 3 years and 20 months. Jogger and 3 year old sustained no injuries, but 20 month ... (More)
    Business Comments:
    (6/19/2013) We are sorry to hear about your recent experience with one of our Instep swivel jogging strollers. Your jogging stroller is equipped with a quick release front wheel and must be securely locked in place prior to each use. The quick release front wheel is a ... (More)
    • REPORT
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    • 8/1/2012
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    • 20120710-17D3D-2147465837
    Incident Description: When stroller goes over a bump in the road, the part that opens to release the stroller, opens involuntarily. My 2 year olds upper arm got stuck and pulled in, which resulted in her having to have 5 stitches.
    Business Comments:
    (8/1/2012) Dear Consumer, We are sorry to hear about your recent experience with one of our double jogging strollers. Based on what you describe, the latch was not fully engaged. There is a latch on each side of the stroller that needs to be properly engaged to ... (More)
    • REPORT
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    • 4/5/2012
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    • 20120313-2A130-2147469322
    Incident Description: InStep Safari Double Jogging Stroller Model #11-AR279 Part of the latch that holds the stroller open when not folded up broke when going over a curb (pushed down on the stroller handle to get the front wheel onto the curb, which broke the latch), causing ... (More)
    Business Comments:
    (4/11/2012) Dear Consumer, Thank you for your feedback regarding one of our double jogging strollers. We have investigated your issue further and wanted to share our findings. First of all, there is a latch on each side of the stroller that needs to be properly ... (More)
    • REPORT
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    • 11/16/2011
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    • 20111024-848E7-2147474013
    Incident Description: The front wheel of my Double Seat Swivel Wheel Jogging Stroller CAME OFF while running. I almost severely injured myself and my two children. The front wheel shakes severly if not in lock mode, yet there is nothing in the manual that says it must be in lock ... (More)
    Business Comments:
    (11/9/2011) Dear Consumer, Your model is equipped with a “Quick Release” front wheel and must be securely locked in place prior to each use. The “Quick Release” front wheel is a proven feature that has been reliably used for many years. When the “Quick Release” is ... (More)
    • REPORT
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    • 8/23/2011
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    • 20110801-26473-2147476658
    Incident Description: I purchased a double stroller for my daughter who informed me that the buckle on child restraint of stroller does not engage properly and can be unfastened by infants.
    Business Comments:
    (8/22/2011) Dear Consumer, Thank you for providing this information. To help us better understand your experience, our customer service department will be contacting you for more information and if necessary requesting the buckle back for evaluation. Please do not ... (More)
    • REPORT
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    • 7/26/2011
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    • 20110701-AE9B4-2147477653
    Incident Description: I have used this stroller for 6 months now, 2-4 times a week on average I'd say. While out on a 4-miler the other day, the front wheel came clear off. Just... popped off. LUCKILY I had slowed down to a walk as I was going around a 90-degree corner downtown. I ... (More)
    Business Comments:
    (7/19/2011) Dear Consumer, Without your contact information and product model number, it makes it very difficult to properly evaluate your incident and review communications with our Customer Service Department. Based on your incident description, the front wheel ... (More)

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