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    • REPORT
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    • 9/5/2018
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    • 20180509-91FB4-1759498
    Incident Description: Caller stated that the refrigerator light bulb stayed on causing the plastic housing to melt and the contents to become warm. He stated that there seem to be a failure in the control board, this was the second incident. Caller stated that he contacted the ... (More)
    Business Comments:
    (8/21/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/24/2017
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    • 20170930-D55BC-2147397082
    Incident Description: The left rear burner on the stove started up on its own with no action on my part. It happened several times. So I unplugged the stove.
    Business Comments:
    (10/10/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 12/5/2016
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    • 20161021-3C2BE-1602201
    Incident Description: Caller is reporting that she is experiencing problems with her ceramic top range which was replaced in 2/2013. The left front burner would not turn off, the circuit breaker was used to switch it off. She stated that she contacted the retailer but they advised ... (More)
    Business Comments:
    (11/18/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/15/2016
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    • 20160705-FF146-1579457
    Incident Description: Caller stated that while her oven was in use, she was closing door after taking out the baked contents, the outer oven glass door exploded shattering glass all over her feet and on the floor. There were no injuries. (7/5) The manufacturer was contacted and ... (More)
    Business Comments:
    (8/1/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 3/9/2016
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    • 20160119-23DC1-1546919
    Incident Description: Caller stated that her oven outer glass door exploded while it was not in use. She stated that the glass pieces shattered onto the floor. (1/19/16) The manufacturer was contacted and they advised her that she was unable to get a replacement for her oven door ... (More)
    Business Comments:
    (2/24/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/17/2015
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    • 20151029-0BEE9-1527408
    Incident Description: The consumer stated that in 2014, he was provided a replacement range in exchange for his Kenmore range that caught on fire. The replacement range is also experiencing issue. The consumer stated that the two large burners heats to higher temperature than ... (More)
    Business Comments:
    (12/3/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/12/2015
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    • 20150721-31FE0-2147430077
    Incident Description: Sears Kenmore stove model 790.97452801. After using the oven, the button on the control panel to turn off the timer was pressed. In the wall behind the stove, the reflection of flames was seen and a popping and crackling sound was heard. Upon opening the back ... (More)
    Business Comments:
    (7/29/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/29/2015
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    • 20150605-FBDD2-2147432315
    Incident Description: microwave oven magnetron keeps operating after oven timer stops. Fan and turntable both stop, but magnetron continues to generate heat. Apparent potential for fire from overheated food, or equipment. Make: Kenmore (Goldstar/LG Electronics) Model: ... (More)
    Business Comments:
    (6/15/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/9/2015
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    • 20150427-020FF-1481253
    Incident Description: Caller is reporting her electric range purchased from retailer January 14th, 2007 and she is reporting that she has been having problems with the unit since approximately two years after purchase. When the left front large burner is set to low it still ... (More)
    Business Comments:
    (5/26/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/22/2015
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    • 20141229-7A1DB-2147437291
    Incident Description: I purchased a Kenmore French Door Refrigerator almost 2 years ago. The day after it went out of warranty the icemaker broke and parts of the ice tray and foam landed in the ice and was dispensed into the cup when I got ice. I actually drank some of the water ... (More)
    Business Comments:
    (1/7/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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