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    • REPORT
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    • 8/15/2018
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    • 20180626-E0496-1772079
    Incident Description: This consumer purchased her electric range in September 2013 from retailer in Florida and had no problems with it until 2015 when the glass in the oven door exploded sending glass all over the floor. She asked that the manufacturer repair the door since she ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Electric Range Oven Door
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (8/1/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/20/2018
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    • 20180403-821B6-1748802
    Incident Description: The submitter turned on the oven to the bake setting at 325 degrees and placed a ham inside. Approximately 30 minutes later, she noticed smoke emitting from the oven and realized the oven was on the broil setting. She immediately pressed the "Off" button but ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: electric range
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/6/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 5/4/2018
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    • 20171120-D692C-1714049
    Incident Description: I'd like to call your attention to a product that 1 recently purchased which I believe has a dangerous design feature. In August 2017 I purchased a Kenmore 26132 top loader washing machine. After leveling machine, doing hook up, and following instructions I ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Kenmore 26132 top loader washing machine
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (4/20/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 12/18/2017
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    • 20171125-2C8F5-2147395114
    Incident Description: We were cooking dinner. Had turkey in oven at 350 degrees for about 3 hrs before cooking on stove top. Were using all 4 burners when two burners were "out of control" and got extremely hot. Seemed to be much hotter than ever before and could not be ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Standard size oven/range with 4 burners and self-cleaning oven/broiler. Sears Kenmore model: 911.95402000 and serial number: 1G170237Q. White in color
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (12/4/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/13/2017
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    • 20170520-966E4-2147400355
    Incident Description: We purchased our home in August 2016 and it came with new appliances for the kitchen. The last month-and-a-half, our entire family has been experiencing extreme lethargy and headaches. On a hunch, my wife called the local gas company to check our home for ... (More)
    Product: Gas Ranges or Ovens (279)
    Product Description: Gas Range
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (5/30/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/5/2017
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    • 20170408-D4488-2147404561
    Incident Description: Sears Kenmore gas range has increasingly had high gas smell , purchased in 2014, getting worse. Model no. 790.74003310, s/n vf34595419, can't find any info on web about this range, it does light, but very slow to come to temp; approx. 20 minutes to 350 deg; ... (More)
    Product: Gas Ranges or Ovens (279)
    Product Description: Sears Kenmore GAs Range m/n790.74003310, s/n VF34595419
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (5/19/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 5/24/2017
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    • 20170502-80AFD-2147403843
    Incident Description: Kenmore range serial number VF73148328 model number 790.96002601 Front right burner turns on spontaneously, heats above the degree set (turns to high despite being set to low), and refuses to turn off - have to unplug the stove to turn it off. This issue has ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: KENMORE white smooth top electric range - Model number 790.96002601; Serial number VF73148328
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (5/10/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 2/15/2017
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    • 20170124-92746-2147407719
    Incident Description: In November, 2016, the door to my Kenmore oven door spontaneously exploded 45 minutes after I had turned the oven off. I had been baking chicken for 45 mins at 350 degrees. The oven has a double glass door. It is the exterior glass door, not the interior, ... (More)
    Product: Appliances
    Product Description: Purchase Date: 02 01 2011 Model #: 790.92909011 Serial #: VF10455967 PRS Unit: 8227 Service org: SEARS
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (2/1/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/9/2016
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    • 20160714-115EA-2147416866
    Incident Description: My Kenmore oven door shattered across the kitchen floor as it was baking a ham at 380 degrees. There was no knick or scratch in the glass or problem with the door previously. We bought this home in 2014 and the oven was here when we purchased the house. It is ... (More)
    Product: Ranges or Ovens, Not Specified (281)
    Product Description: Slide in range/convection oven
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (7/22/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/28/2016
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    • 20160527-575F6-2147418242
    Incident Description: The glass door spontaneously shattered and covered my kitchen floor with a million pieces of glass. I checked online and found MANY complaints about the Kenmore ovens from Sears doing this...this should absolutely be a recall. I bought this house 2 years ago ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Kenmore Electric Oven
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/7/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.