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    • REPORT
    • |
    • 5/24/2017
    • |
    • 20170502-80AFD-2147403843
    Incident Description: Kenmore range serial number VF73148328 model number 790.96002601 Front right burner turns on spontaneously, heats above the degree set (turns to high despite being set to low), and refuses to turn off - have to unplug the stove to turn it off. This issue has ... (More)
    Business Comments:
    (5/10/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
    • |
    • 8/9/2016
    • |
    • 20160714-115EA-2147416866
    Incident Description: My Kenmore oven door shattered across the kitchen floor as it was baking a ham at 380 degrees. There was no knick or scratch in the glass or problem with the door previously. We bought this home in 2014 and the oven was here when we purchased the house. It is ... (More)
    Business Comments:
    (7/22/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
    • |
    • 4/15/2013
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    • 20130324-C2B1D-2147457609
    Incident Description: While my wife and I were in bed we heard a loud "bang" noise from the other side of the house. I went to investigated this immediately (occurred around midnight) I discovered localized smoke. I recognized it as electrical fire smoke. My wife and I cleared the ... (More)
    Business Comments:
    (4/1/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
    • |
    • 4/15/2011
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    • 20110325-FEE36-2147480939
    Incident Description: Since we have owned the stove/oven, which came with our new home in 2001, the hot surface light will stay lit for days, even when the stove has not been used at all. We were not very concerned about that as we assumed that maybe there was just a short in the ... (More)
    Business Comments:
    (4/6/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505
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