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    • REPORT
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    • 6/21/2019
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    • 20190528-C0468-2147380744
    Incident Description: I was asleep and my cell phone was charging on my night table next to my bed. I woke up when I heard a loud popping sound. I looked over and my phone was shooting sparks and on fire. It looked like a book of matches catching fire. I jumped up and grabbed the ... (More)
    Product: Telephones or Telephone Accessories (550)
    Product Description: LG Aristo 2
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (6/10/2019) LG manufactures this cell phone to meet or exceed all relevant standards. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the ... (More)
    • REPORT
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    • 2/21/2019
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    • 20181118-D7845-2147384279
    Incident Description: Product: LG Wireless Head set and Power re charger Model HBS-920 Silver Approximately on 11 Nov 2018, I re-charged by headset with the LG provided power cord. Later on in the evening there was a distinct smell coming from a location near the head set. As I ... (More)
    Product: Stereo or Hi-fi Components or Accessories (546)
    Product Description: LG Model HBS-920 Silver Wireless Headset and power cord Stereo Headset
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (2/5/2019) LG manufactures this headset to meet or exceed all relevant standards. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the ... (More)
    • REPORT
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    • 10/19/2018
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    • 20180918-D15CD-2147385491
    Incident Description: Two phones, needed replacing. Cricket did not follow their own policy. Spent money I should not have had to spend. I got an LG Harmony from an escalations vender named [REDACTED]. Within 6 months the phone died, I took it into the store and the guy took the ... (More)
    Product: Telephones or Telephone Accessories (550)
    Product Description: LG Harmony and LG FanFare 2
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (9/27/2018) LG manufactures this cell phone to meet or exceed all relevant standards. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the ... (More)
    • REPORT
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    • 9/11/2018
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    • 20180629-73665-2147387089
    Incident Description: LG G6 smart phone started to smoke from the charging port when it was plugged in to charge. The charging port I now charred and the device is over heating. The phone prior to this, about 1 month ago overheated when not plugged in and caused the glass over the ... (More)
    Product: Telephones or Telephone Accessories (550)
    Product Description: LG G6
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (8/28/2018) LG manufactures this cell phone to meet or exceed all relevant standards. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the ... (More)
    • REPORT
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    • 4/13/2018
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    • 20180314-98877-2147389282
    Incident Description: I bought an LG USB charging cord through Sprint. The cord was not plugged up and I was not home when it caught fire and burned a small hole in the carpet.
    Product: Computers (Equipment and Electronic Games) (557)
    Product Description: LG USB charging cable
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (3/23/2018) LG manufactures this cell phone to meet or exceed all relevant standards. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the ... (More)
    • REPORT
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    • 3/1/2018
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    • 20170928-03AF8-2147397145
    Incident Description: Continuation of a prior incident (Report No. [REDACTED]) An LG phone (LG V20, H918), and its stock charger and cable malfunctioned causing the charging block to physically melt and become unusable. I attempted to contact LG the day the incident happened and ... (More)
    Product: Telephones or Telephone Accessories (550)
    Product Description: LG V20 (H918) mobile phone and stock charger, cable, and battery
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (2/14/2018) LG manufactures this cell phone to meet or exceed all relevant standards. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the ... (More)
    • REPORT
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    • 7/26/2017
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    • 20170503-C3A9F-2147403815
    Incident Description: Normally I will charge my cell phone completely in the evening, and unplug it overnight (so the battery doesn't get overcharged). In the morning while getting ready, I will "top off" the charge so the phone is at 100% when I leave. While traveling in March, I ... (More)
    Product: Battery Chargers/Adapters (883)
    Product Description: This was the stock phone charger adapter and cable that shipped with the phone. The actual damage was to the adapter.
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (7/18/2017) We have made attempts to contact this consumer by phone and email this morning on 7/18. There was no answer and we left a message. We will again attempt to make contact on 7/19.
    (8/3/2017) We made another attempt to contact this customer in an effort to resolve his issue but there was no answer or no call back from him.
    (8/11/2017) LG will send the customer a new charger and new battery as he requested. The customer did not want a replacement device he rather have new battery and charger.
    • REPORT
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    • 7/3/2017
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    • 20170425-D4A6E-2147404052
    Incident Description: On 4/22/2017, the Appleton (WI) Fire Department was dispatched for a call regarding a cellular phone that had caught on fire. Upon arrival, the responding unit stated that the consumer had noticed that their LG Model K450 cellular phone, serial ... (More)
    Product: Telephones or Telephone Accessories (550)
    Product Description: LG Cell Phone, Model K540, Serial # 610CYBD115557
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (7/7/2017) Spoke to the [REDACTED] and he stated that they responded to a call at an assisted living facility near the fire house and found that a Power Cell MTG-1157.58 was on residents bed and had caught fire. According to the conversation the Mobile device was not ... (More)
    (8/3/2017) I have spoke to [REDACTED] regarding this incident and the device in question was a portable charger made by a third party. The LG device was not attached or eve on the premises at the time of the incident. The photographs provided by [REDACTED] only show the ... (More)
    • REPORT
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    • 3/9/2017
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    • 20170124-67445-2147407717
    Incident Description: purchased lg v10 from verizon march 2016. in 4 months, it started to get so hot , it was uncomfortable to touch. it was replaced by verizon, but yesterday the replacement got hotter than the first v10(it was not being used at the time). verizon is saying our ... (More)
    Product: Telephones or Telephone Accessories (550)
    Product Description: lg v10 cell phone
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (2/23/2017) We need customer's contact information in order to contact him regarding issue.
    (4/10/2017) We have acknowledged the claim, however, the customer did not share their contact information so we can't trouble shoot or research more in detail in this case.
    • REPORT
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    • 12/20/2016
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    • 20161117-DD88D-2147410702
    Incident Description: I had a LG battery in my pants pocket and it exploded, went into flames and burned my leg
    Product: Batteries (884)
    Product Description: Lithium battery
    Injury Info: Injury, Emergency Department Treatment Received
    Manufacturer / Importer / Private Labeler: LGE Mobile Communications
    Business Comments:
    (12/2/2016) We need customer's contact information in order to contact him regarding issue.

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