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    • REPORT
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    • 4/26/2017
    • |
    • 20170316-049DD-2147405145
    Incident Description: We purchased a Barrett PowerRecline La-Z-Time Full Reclining Sofa in August 2016. We had to buy it from a catalog, as there were none in the store. The salesman had us sit in a similar one and stated it would be the same. It is extremely hard to get out of ... (More)
    Business Comments:
    (4/18/2017) We are sorry that the consumer is not satisfied with the design of his La-Z-Boy sofa. As he notes, he is a retired engineer, and he has offered input on our products’ designs. We first heard from him when he advised our Comfort Care team that he had modified ... (More)
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