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    • REPORT
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    • 3/19/2013
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    • 20121213-E704E-1290165
    Incident Description: The consumer says he was watching TV when he heard a "pop" sound. He tapped it, it sparked and a red surge went across the bottom of it. He unplugged the unit. The consumer says that his hardwood floor is scorched where the heater was sitting. His next step ... (More)
    • REPORT
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    • 11/21/2011
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    • 20111030-54CF1-2147473793
    Incident Description: We recently purchased two of your tower heating units and have received great service until last week when one of the units began sparking fire at the outlet. We took the unit out of service thinking it may have been an issue with this particular one until ... (More)
    Business Comments:
    (11/16/2011) Customer reports problem with overheated outlet due resistance heating within the outlet due to poor internal connectivity. Problem unrelated to heater or plug design. See CPSC Guide to Home Wiring Hazards for further explanation.
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