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  • Showing 1 - 7 of 7 results.

    • REPORT
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    • 2/20/2013
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    • 20130124-8D742-2147459507
    Incident Description: My son's crib is constructed using barrel nuts, several of which face the sleeping area. We have reassembled this crib twice after moving. Each time, we have discovered badly corroded and broken-in-half barrel nuts. When broken, entire screws can slide out of ... (More)
    Business Comments:
    (2/12/2013) We are sorry to hear about the trouble you are experiencing with the hardware from your crib purchased in 2008. Please know that we do our best to provide the best quality of products for all babies and families, we consistently seek for improvements. We ... (More)
    • REPORT
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    • 1/8/2013
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    • 20121128-22493-2147461512
    Incident Description: 12 month old baby has got his arm caught twice and his knee once in the slats of the crib. The slats have a 2 1/8 inch gap, I believe the gap is too narrow and should be larger to prevent this type of accident. Crib Manufacturer is Million Dollar ... (More)
    Business Comments:
    (12/26/2012) We are very sorry to hear about what happened. This consumer did reach out to us in late October when this incident happened. We immediately contacted the consumer to better understand the situation and made suggestions that we thought were appropriate for ... (More)
    • REPORT
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    • 10/23/2012
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    • 20120831-726A9-1269828
    Incident Description: The consumer stated that her 23 month old child's left upper thigh was stuck between the slats. The thigh was wedged between the front slats so tight that she had difficulty removing it, she had to use a saw to cut the slats to release the child's thigh. ... (More)
    Business Comments:
    (10/16/2012) We were contacted by the consumer on September 07, 2012 regarding this incident. After a phone and a few email conversations, it was our understanding that her child was “rough housing” in the crib, and her baby’s height had already exceeded what is ... (More)
    • REPORT
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    • 9/5/2012
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    • 20120727-2EE57-2147465313
    Incident Description: My son has the Million Dollar Baby crib "kalani" with the full size bed conversion kit. The bed rails are designed such that there is a 1 inch deep lip for the mattress and box springs to rest down into. The problem is that a full sized bed requires three 1x4 ... (More)
    Business Comments:
    (8/23/2012) [REDACTED] reported this incident on the Better Business Bureau on 07/30/2012, and here was our reply at that time – “The DaVinci Full-Size Conversion Kit does not come with or requires slats/cross bars. Our Full-Size Conversion Kit is designed for the ... (More)
    • REPORT
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    • 8/30/2012
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    • 20120808-4E45E-2147464964
    Incident Description: A spindle on my child's crib broke while he was in it, creating a hazard for injury. Thankfully he was not injured. It is a Jenny Lind Crib by Million Dollar Baby model # M7391E serial #N09002706 manufactured in October 2009.
    Business Comments:
    (8/22/2012) We are glad to know the child is not injured. We have not heard from the consumer nor the retailer regarding this issue. Safety is our priority, we will get in contact with [REDACTED] right away to understand the situation and find out how we could help her ... (More)
    • REPORT
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    • 5/4/2011
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    • 20110412-C8B5C-2147480273
    Incident Description: When I left my 22 month old daughter alone in her crib to nap, she became stuck in her crib. The front of the crib has a rail at the top of the bars, a gap, and then another rail. The gap is the problem. When my daughter stuck one leg in the horizontal gap, ... (More)
    Business Comments:
    (4/26/2011) Thank you for reporting this incident. Million Dollar Baby will examine this with our Product Development team to see if we can make improvement on the design of this model.
    • REPORT
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    • 4/11/2011
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    • 20110319-65547-2147481212
    Incident Description: We were using a dropside crib for our child until I noticed the stationary side had worked loose. The screws on both sides (at the top) were loose and nearly falling out and the stationary side piece was coming apart from (head and foot) end pieces. If our ... (More)
    Business Comments:
    (3/28/2011) Thank you for submitting your report. The issue you described sounds like the screw holes have been stripped, therefore the screws are unable to stay tighten. Unfortunately, the model you own has been discontinued at our company and we no longer have ... (More)
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