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  • Showing 1 - 4 of 4 results.

    • REPORT
    • |
    • 11/3/2014
    • |
    • 20141009-A8C56-2147440216
    Incident Description: Amertac Xenon Direct-It Accent Lighting (XPV11HCL) burned out all of the lenses protecting the fixture from the extremely high heat Xenon lamps. Over the past six months or so, each lens fell out because the individual puck lights melted from the high ... (More)
    Business Comments:
    (11/3/2014) AmerTac takes customer satisfaction and product safety issues very seriously and investigates all reported incidents. Because the consumer chose not to provide his name we cannot review our records to determine when the consumer called and what message he ... (More)
    • REPORT
    • |
    • 3/11/2014
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    • 20140211-06907-2147447347
    Incident Description: Westek XP30KC 20-Watt Xenon Accent Light Kit, 3 Pack, Nickel, a product sold AmerTac on Amazon. I bought the product in Oct. 2013. In Feb, 2014, I noticed a burning smell. I recalled that this set of lights began to dim periodically the week before on its ... (More)
    Business Comments:
    (3/10/2014) AmerTac takes customer satisfaction and product safety issues very seriously and investigates all reported incidents. The product is rated for the application that it was being used in and there is no fire hazard if it is installed properly. There was no ... (More)
    • REPORT
    • |
    • 9/7/2011
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    • 20110815-714EA-2147476242
    Incident Description: smoke/odor from under-cabinet light when turned on. No fire, but strong smoke and burning "electrical" odor.
    Business Comments:
    (9/7/2011) As indicated in the report, the consumer contacted our consumer hotline and indicated that there was some smoking of the 13” under-cabinet light and requested a replacement. A replacement light was sent to the consumer. The consumer had discarded the ... (More)
    • REPORT
    • |
    • 5/25/2011
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    • 20110428-4D748-1180378
    Incident Description: Consumer stated that she started smelling smoke and discovered that the plastic casing around the light that was mounted on the wall melted the plastic on the rear of the unit. Consumer stated that she immediately renoved the unit from the wall to prevent ... (More)
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