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  • Showing 1 - 10 of 10 results.

    • REPORT
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    • 6/3/2016
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    • 20160511-BB8AC-2147419611
    Incident Description: My Fireplace turns on randomly by itself. This has happened several times over the past few months. Last night I had to turn off the gas and unplug the igniter to turn it off. I have contacted the manufacture and the installer they want to charge a service ... (More)
    Business Comments:
    (5/23/2016) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
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    • 1/21/2016
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    • 20151016-87C00-2147427477
    Incident Description: The fireplace is "off" but it turns on and off by itself.
    Business Comments:
    (1/7/2016) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT). HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily addressable via the CPSC website. Accordingly, HHT strongly ... (More)
    • REPORT
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    • 10/26/2015
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    • 20151001-0EAA5-2147427920
    Incident Description: The glass on our Heat-N-Glo gas fireplace, Model # SL-750TR-C, shattered for no apparent cause. The fireplace has a continuous pilot light; however, the unit was not in use nor did the glass shatter when the unit was turned on; it happened without warning and ... (More)
    Business Comments:
    (10/14/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and diagnosis of product problems ... (More)
    • REPORT
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    • 9/16/2015
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    • 20150824-8979D-2147429054
    Incident Description: In 2012 we requested service on our HeatNGlo GEM 36 gas fireplace. The technician found a single crack in the ceramic surround enclosure. We asked at that point to have it replaced. We were assured the crack was normal and it was no problem to continue using ... (More)
    Business Comments:
    (9/10/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
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    • 3/24/2015
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    • 20150301-6131D-2147434959
    Incident Description: Gas stove fireplace model 8000TR-OAK-IPI glass shattered under normal use.
    Business Comments:
    (3/13/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    • REPORT
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    • 12/11/2014
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    • 20141113-C6452-2147438920
    Incident Description: Heat-n-Glo fireplace model number 8000TRD glass shattered after turning the unit on. This unit was purchased in 2002. There was a recall for this same problem on two other models of Heat-n-Glo fireplaces but apparently not for this model. This model may very ... (More)
    Business Comments:
    (12/5/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat N ... (More)
    • REPORT
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    • 9/23/2014
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    • 20140829-3F7ED-2147441410
    Incident Description: I have a Heat & Glo gas fireplace place that is controlled by a remote. Several times the fireplace has been found running while the controls were set to off. The manufacturer did have me reset the code on the controls and were helpful the first time I ... (More)
    Business Comments:
    (9/17/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    (10/2/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. We are sorry that this issue was not quickly addressed to the customer's satisfaction. HHT’s Heat & Glo ... (More)
    • REPORT
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    • 1/4/2013
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    • 20121125-33AD4-2147461608
    Incident Description: I have a Heat n Glo Vienna II green cast iron gas LP stove. I bought it in December 2001 from the dealer Frederick Block in Winchester VA. It was installed in January 2002 by an HVAC/plumbing/electrical contractor into a new home that we built. We moved into ... (More)
    Business Comments:
    (12/20/2012) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT's Heat & Glo ... (More)
    (12/30/2013) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. HHT's Heat 'n Glo products are complex appliances meaning that questions and concerns are readily ... (More)
    • REPORT
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    • 1/3/2012
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    • 20111007-C9E2B-1207209
    Incident Description: Consumer report that the fireplace turned on by itself. The remote control was in off mode. Consumer feels that this product may present a fire hazard.
    Business Comments:
    (12/30/2011) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety - - the record speaks for itself. This is why HHT stands behind all of its products with the best warranty in ... (More)
    • REPORT
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    • 11/10/2011
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    • 20111013-26239-2147474366
    Incident Description: I have a cerona Heat & Glo Gas fireplace Ser# 0021184384. The unit is a brand new house that was built in 2009. This unit has never been run. The first time I tried to run it the unit lit then the flames lifted off the burner filling the gas fire place with ... (More)
    Business Comments:
    (11/4/2011) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT) and HHT is proud of its long heritage of quality and safety. HHT's products are complex appliances, meaning questions and concerns are not readily addressable via the CPSC ... (More)
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CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.