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    • REPORT
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    • 5/13/2019
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    • 20190417-17B5A-2147381508
    Incident Description: Product is a Heat-N-Glo gas fireplace Model: EVEREST SN: C02162186 The set-up includes a "Smart-Start II Remote" starter and a wall switch Unit was purchased in 2009 and converted from natural gas to propane by the installer, Hearth and Home. The fireplace ... (More)
    Product: Gas-burning Fireplaces, Factory Built (334)
    Product Description: Heat-N-Glo, direct vent, electronic start gas fireplace Model: EVEREST SN: C02162186 The set-up includes a "Smart-Start II Remote" starter and a wall ... (More)
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: HEAT & GLO
    Business Comments:
    (5/24/2019) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
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    • 6/3/2016
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    • 20160511-BB8AC-2147419611
    Incident Description: My Fireplace turns on randomly by itself. This has happened several times over the past few months. Last night I had to turn off the gas and unplug the igniter to turn it off. I have contacted the manufacture and the installer they want to charge a service ... (More)
    Product: Gas-burning Fireplaces, Factory Built (334)
    Product Description: Heat and glo gas fireplace with wall control
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: HEAT & GLO
    Business Comments:
    (5/23/2016) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
    • |
    • 1/21/2016
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    • 20151016-87C00-2147427477
    Incident Description: The fireplace is "off" but it turns on and off by itself.
    Product: Gas-burning Fireplaces, Factory Built (334)
    Product Description: Built in gas fireplace with hard wired control panel
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: HEAT & GLO
    Business Comments:
    (1/7/2016) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT). HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily addressable via the CPSC website. Accordingly, HHT strongly ... (More)
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