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    • REPORT
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    • 9/13/2018
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    • 20180806-3166E-1782125
    Incident Description: July 17, 2018 [REDACTED] Chief Executive Officer Mattress Finn, Inc. 5815 Gulf Freeway Houston. Texas 77023 Re: customer Dear Mr. [REDACTED]: In response to your many robo-calls attempting to survey my satisfaction for recent purchases from Mattress Firm, I ... (More)
    Product: Nonbaby Mattresses (4009)
    Product Description: Serta Blue Touch Foam Mattress
    Injury Info: Injury, Level of care not known
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (9/12/2018) Serta, Inc. has been in business for over 80 years and is one of the world's largest mattress manufacturers, manufacturing and marketing a broad range of mattresses and foundations, under famous brands such as Perfect Sleeper®,Sertapedic® and iComfort.® ... (More)
    • REPORT
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    • 3/1/2018
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    • 20170926-C5BD0-2147397193
    Incident Description: I purchased a Serta iComfort Genius from Sears March 1, 2013 from Sears. As required by Serta a mattress pad also has to be in place as well or you void your warranty. Which I did, I always do on every mattress I buy. I changed the decor in my room and ... (More)
    Product: Other Bedding (4054)
    Product Description: cal king Serta iComfort Genius memory foam with cooling gel. 81% polyurethane foam infused with gel beads and 19% polyurethane foam pad
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: Serta International
    • REPORT
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    • 6/16/2017
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    • 20170410-DD08D-1652496
    Incident Description: (03/24/2017) The consumer noticed a very strong smell the first day that the set was delivered. The consumer let the unit air in a ventilated area for six days. The consumer had headaches and got nauseous. She also started to have respiratory problems. No ... (More)
    Product: Mattresses, Not Specified (4010)
    Product Description: mattress and box springs
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (6/15/2017) All of the polyurethane foams used in Serta mattresses have been certified by CertiPUR-US®, which verifies that the foams are low-VOC and free from ozone-depleting CFCs. The certified foam products are made without PBDE fire retardants, lead, mercury, ... (More)
    • REPORT
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    • 4/19/2017
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    • 20170110-5C154-1621896
    Incident Description: (12/13/2016) The consumer stated that she sat on the bed after she had made the bed. She consumer sat in the middle of the bed at the foot and slipped off the mattress and fell. The consumer stated that the mattress is sagging right in middle and that caused ... (More)
    Product: Nonbaby Mattresses (4009)
    Product Description: queen size mattress
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Serta International
    • REPORT
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    • 6/23/2015
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    • 20150504-23F83-1482950
    Incident Description: The consumer states the mattress was delivered to her home on 01/30/15. The consumer began to feel ill on 01/31/15 (symptoms include nausea, dizziness, loss of appetite, hot flash, and respiratory issues). On 04/09/15 the consumer visited a physician ... (More)
    Product: Nonbaby Mattresses (4009)
    Product Description: iSeries Emissary Super Pillowtop Mattress; queen size; SKU # 115750
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (6/12/2015) Serta would like to share the following information regarding a complaint of this nature. Serta has reached out to our customer to resolve to their satisfaction. Serta assembles our product from finished components. No chemical processing is introduced in any ... (More)
    • REPORT
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    • 4/28/2015
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    • 20150319-EE3EB-1474758
    Incident Description: The consumer stated that the mattress and box spring was delivered on 03/03/15. The consumer stated that there is strong odor emitting from the products. The consumer stated that she feels tingling in her arms, hands, legs and feet on the left side of her ... (More)
    Product: Mattresses, Not Specified (4010)
    Product Description: Perfect Sleeper Mattress and Box Spring Fitz Patrick Plush Gel
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (4/14/2015) Foam layers in the Serta Mattress are Certi-pur certified; check online at http://certipur.us/ for details. If having a sensitivity to any product it should be returned and this product was returned.
    • REPORT
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    • 12/23/2014
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    • 20141201-53708-2147438358
    Incident Description: Preview your review 1 / 5 horrible mistake and ongoing experience December 1, 2014 injured92014 Location:Halethorpe MD Age:55 to 64 Gender:Female Length of ownership:3 months What room is the mattress for?Master MasterBedroom Comfort 1 / 5 Quality 1 / 5 To ... (More)
    Product: Nonbaby Mattresses (4009)
    Product Description: serta perfect sleeper forest cove mattress
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (12/22/2014) I had a conversation with the JCPenney/ Serta customer and she explained that this is a product quality complaint. She reached out to the CPSC because she was not getting satisfaction through the retailer or manufacturer. As of current, our customer is ... (More)
    • REPORT
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    • 4/2/2014
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    • 20140310-1809A-2147446527
    Incident Description: New Serta Perfect Sleeper Highfield Plush mattress gives off toxic fumes. After 10 days of airing it out it still continues to smell really bad. We have had all windows open and ceiling fans on but nothing has helped. Our son even got sick with sinus, ear and ... (More)
    Product: Nonbaby Mattresses (4009)
    Product Description: Serta Perfect Sleeper Highfield Plush Mattress
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: Serta International
    • REPORT
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    • 11/12/2013
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    • 20130903-C5E88-1352614
    Incident Description: The consumer that she purchased a mattress approximately a year ago and the chemicals in the mattress were causing side effects. She stated that approximately 6 months after the purchased of her mattress she developed sensitivity to the chemicals used on the ... (More)
    Product: Mattresses, Not Specified (4010)
    Product Description: icomfort mattress
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (11/8/2013) Mattress Firm has resolved this complaint and the customer will reselect replacement product from the retailer.
    • REPORT
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    • 8/22/2013
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    • 20130731-013F6-2147453549
    Incident Description: I Purchased a Serta iComfort mattress on March 24, 2013 from the Army and Air Force Exchange and today when I was in the process of flipping the mattress over, in order to produce even wear as suggested by the warranty, I noticed that there is black mold ... (More)
    Product: Mattresses, Not Specified (4010)
    Product Description: Serta iComfort insight with memory cooling gel
    Injury Info: Injury, Level of care not known
    Manufacturer / Importer / Private Labeler: Serta International
    Business Comments:
    (8/26/2013) This type of complaint is a rare occurrence. AAFES has reached out to the consumer and offered to replace the mattress. The consumer will contact us after she has settled at her new address..

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.