Search

  • Narrow Your Results By:

    Clear Filter
  • Showing 1 - 10 of 12 results.

    • REPORT
    • |
    • 2/29/2016
    • |
    • 20160201-F00F3-2147422099
    Incident Description: This is a copy of the description I have sent to the manufacturer, Dorel (the parent company of Bertini). Dorel has several names (Dorel Industries, Dorel Juvenile, Dorel Living, Dorel USA, Dorel Asia) See below: Who can I speak with about a very big ... (More)
    There are 2 associated reports.
    Help - Click for help
    Associated Reports are a group of Reports submitted to CPSC about the same incident. For example, a person can submit updated information about an incident, resulting in two Reports. Or a witness or another family member can submit information about an incident already reported. When a search is done the primary Report will be listed in the search result along with a link to all of the other Associated Reports.
    Business Comments:
    (9/9/2016) We were happy to speak with the customer concerning this issue and were able to resolve it.
    • REPORT
    • |
    • 9/12/2013
    • |
    • 20130708-BD79C-1339139
    Incident Description: The consumer's 17 month old son, has gotten his legs stuck in between the crib slats on 2 different occasions. The consumer pulled the slats apart and his wife freed his son's legs. The consumer has discontinued use of the crib. One incident occurred in ... (More)
    • REPORT
    • |
    • 9/10/2013
    • |
    • 20130818-D6933-2147452956
    Incident Description: My son was playing in his crib and all of a sudden the crib support fell out from under him. The springs fell off and the metal wires broke and poked right through the crib matress. He has been sleeping in his playpen, he is 2 years old, because the crib ... (More)
    Business Comments:
    (8/26/2013) Thank you for posting your concern. We take these matters very seriously and always encourage consumers to contact us directly in order to get a better understanding of the concern at hand. Please contact our customer service department in order to provide ... (More)
    • REPORT
    • |
    • 7/11/2013
    • |
    • 20130618-A3F67-2147455104
    Incident Description: My daughter's leg got stuck in between the crib slats twice today. She was able to fit her leg through the slat and turned it and it was stuck. She was unable to pull it back through. She was stuck once above her knee and the second time she had put her leg ... (More)
    Business Comments:
    (6/27/2013) Thank you for posting your comments. We take these matters very seriously and appreciate consumer feedback. We regret that you have encountered this issue, but it is important to note that this crib has been fully tested by a 3rd-party testing laboratory and ... (More)
    • REPORT
    • |
    • 10/29/2012
    • |
    • 20120927-F6ABE-2147463371
    Incident Description: my seven month old daughter past away after becoming in traped in her drop side crib. It was a doral asia brand crib and the bottom rails came off track causing her to get traped between the mattress and the rails.
    Business Comments:
    (10/22/2012) We are very sorry to learn about the loss of your child. Please accept our sincere condolences. We take your concerns very seriously and would appreciate receiving any information you would like to give us about the accident so we can try to determine what ... (More)
    • REPORT
    • |
    • 7/2/2012
    • |
    • 20120521-C0872-1248989
    Incident Description: The caller stated that her 15 month child was sleeping in the crib. She was alerted by the crying of the child, he came out of the crib but then she discovered that the crib mattress support had broken and the child fell through and received minor bruises on ... (More)
    Business Comments:
    (6/18/2012) Thank you for posting your concern. We take these matters very seriously. We appreciate the opportunity to have discussed the matter with you. We are pleased we were able to offer assistance and replace the mattress support.
    • REPORT
    • |
    • 3/7/2012
    • |
    • 20120213-2B041-2147470221
    Incident Description: I bought the 3 -1 Heritage Crib - Natural Model # DA0504KMC-1N Back on 2007, then bought another one about 4 months later as I had twins. I found out this porduct was on recall and glad I had as the whole crib/cribs were falling apart. The leg/legs ... (More)
    Business Comments:
    (2/22/2012) We apologize for the inconvenience the recall has had on you and your family. We would be happy to provide the posts and a new mattress support for your recalled crib. Please contact our customer service at 1-800-295-1980 or via email at das@dorel.com
    • REPORT
    • |
    • 2/10/2012
    • |
    • 20111219-D4EFB-1221235
    Incident Description: While the 18 month young 26lbs 33inches tall toddler was in the crib he began to push on the railing of the crib and the plastic sliders on the drop side gave way causing the railing to detach and the toddler fell out of the crib onto hardwood ... (More)
    • REPORT
    • |
    • 1/31/2012
    • |
    • 20120107-66C43-2147471545
    Incident Description: I found a broken slat on the side of the crib when my child woke up in the morning.
    Business Comments:
    (1/20/2012) Dear Consumer, thank you for posting your comments. We take these matters very seriously and encourage consumers to contact us directly at 1-800-295-1980 or by email at das@dorel.com with any questions or concerns. We would like to assist you and try to ... (More)
    • REPORT
    • |
    • 1/23/2012
    • |
    • 20111206-9C4FB-1218415
    Incident Description: Consumer stated that while her 11 month old daughter was in the crib she heard the child scream and discovered that her right leg was stuck between the panels of the crib and she could not release it, she had to call emergency and the fire department ... (More)
    Business Comments:
    (1/9/2012) Thank you for posting your comments. We take these matters very seriously and appreciate consumer feedback. We regret that you have encountered this issue, but it is important to note that this crib meets the requirement for slat spacing. All cribs on the ... (More)

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.