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  • Showing 1 - 9 of 9 results.

    • REPORT
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    • 2/12/2016
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    • 20160115-4F007-2147424647
    Incident Description: In December 2015, I Purchased a KRUPS Espresso Coffee Maker Model / Type XP100, REF: XP100050 / 1P0-4513. I have owned and operated other brands of steam type Espresso Coffee Makers for over 25 years. In March of 2015, I unpacked the KRUPS and put it into ... (More)
    Business Comments:
    (1/28/2016) Groupe SEB USA, as the parent company of the Krups brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-526-5377 or contact us through our ... (More)
    • REPORT
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    • 7/11/2013
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    • 20130524-08B49-1329926
    Incident Description: Text of consumer's letter dated April 15, 2013 to Rowenta USA, with cc to Pennsylvania Bureau of Consumer Protection and Chairman, President and CEO, Kohl's: I purchased a Rowenta iron at Kohl's Department Store in Philadelphia, Pennsylvania on April 28, ... (More)
    Business Comments:
    (7/11/2013) After reviewing the attached April 15, 2013 letter from the consumer regarding a Rowenta Iron purchased at Kohl’s we wish to note the following: The consumer did not return the iron to Rowenta for examination, and thus we were unable to examine it to ... (More)
    • REPORT
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    • 3/30/2012
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    • 20120308-8079A-2147469460
    Incident Description: This is a second identical incident with this product. The first, 09/08/2011, I accepted as just an unusual accident. However, on 02/23/2012, the exact same separation of the handle from the carafe occurred. The handle separates from the carafe during ... (More)
    Business Comments:
    (3/16/2012) Groupe SEB USA, as the parent company of the Krups brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-526-5377 or contact us through our ... (More)
    • REPORT
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    • 11/8/2011
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    • 20111012-F16CE-2147474417
    Incident Description: I have a Rowenta clothing iron. The Model is the Professional Luxe, DM860. When I plugged it in, the electric cord, nearest to the iron and inside of the tubing that encloses that area, started sparking, smoking and burning. I unplugged it immediately. The ... (More)
    Business Comments:
    (10/26/2011) The insulation on electrical cords, or the metal conductor itself, can become damaged by wear, flexing or age. As the CPSC staff found years ago, this can occur in the electrical wiring of small appliances that receive lots of hand manipulation in normal use, ... (More)
    • REPORT
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    • 9/29/2011
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    • 20110908-67633-2147475512
    Incident Description: We bouhgt a Rowenta Iron about 4 years ago. 2 years ago we called them because the cord had worn and sparks were coming from it. They told us not to use the iron until we replaced the cord. Now 2 years later the cord is making sparks. We called Rowenta again. ... (More)
    Business Comments:
    (9/19/2011) The insulation on electrical cords, or the metal conductor itself, can become damaged by wear, flexing or age. As the CPSC staff found years ago, this can occur in the electrical wiring of small appliances that receive lots of hand manipulation in normal use, ... (More)
    • REPORT
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    • 8/4/2011
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    • 20110713-84FEA-2147477251
    Incident Description: My Rowenta iron sparked. My daughter unplugged the iron and left the room. Within minutes the iron caught fire. The fire was at the base of the iron where the plug attaches. I contacted Rowenta and sent the iron in to be inspected. They said it was ... (More)
    Business Comments:
    (7/27/2011) For further clarity on what actually occurred and why, we are asking the Customer to provide the iron to us so that we can submit it to Rowenta engineering in Germany for a full cause and origin analysis. We do note that, in general, the insulation on an ... (More)
    • REPORT
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    • 8/2/2011
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    • 20110614-68BD7-1187245
    Incident Description: This letter and report are to urge you to issue a safety recall for Krups electric coffee maker, model KT 4065 which I believe is a newly designed product. You can see from the receipt, I purchased this coffee-maker five months ago; I began using it ... (More)
    Business Comments:
    (7/28/2011) Krups has received a few complaints, regarding an earlier version of this product carafe, that in the brewing process small amounts of coffee did not go into the carafe but instead went down the outside of the carafe onto the counter. We have no reason to ... (More)
    • REPORT
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    • 7/28/2011
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    • 20110707-A613F-2147477472
    Incident Description: While ironing the morning of June 22, 2011, the cord of my Rowenta iron caught fire. I heard a pop (the sound of a flame starting) and then saw the flame coming from the cord at the junction of the cord and the plug. I quickly pulled the cord from the outlet ... (More)
    Business Comments:
    (7/15/2011) Based on a previous inspection of the product, this report involves a Rowenta steam iron that is approximately 6 years old using the production date. The consumer stated a failure of the cord where it enters the plug. The insulation on electrical cords, ... (More)
    • REPORT
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    • 4/18/2011
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    • 20110326-281AD-2147480871
    Incident Description: Our Rowenta Clothing iron cord had a plastic stress relief cord protector break in half due to the design of the cord attachment not swiveling in a "ball and socket" but rather only up and down. This premature breakage of the protector left the cord to rub ... (More)
    Business Comments:
    (4/6/2011) Based on a previous inspection of the product, this report involves a Rowenta steam iron that is approximately 6 years old using the production date. The consumer stated a failure of the bend relief and the cord. The insulation on electrical cords, or the ... (More)
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