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    • REPORT
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    • 10/30/2012
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    • 20121007-0DAAC-2147463052
    Incident Description: Have owned a Keurig Coffee Brewer for a year or so and it is positioned on the kitchen counter near other appliances including a toaster oven. I discovered today that the cord on the Keurig is not made of heat resistant material. The cord was in close ... (More)
    • REPORT
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    • 6/14/2019
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    • 20190409-C6E7B-2147381771
    Incident Description: Keurig K-elite is about 5 months old. Set to turn on automatically at 6am so water is hot for morning coffee. Automatically turned on this morning and began pumping hot water without any buttons being pushed or any warning, continued until it emptied ... (More)
    Business Comments:
    (6/6/2019) The customer contacted Keurig Customer Care Center and we were able to resolve the issue such that the customer’s brewer works fine now. It turned out the customer was using distilled water to brew, which is contrary to the User Instructions which ... (More)
    • REPORT
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    • 8/21/2019
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    • 20190716-AD7D8-2147379846
    Incident Description: I was using my Keurig b31 like normal . This time it spewed Water everywhere and then made a huge popping sound. Started smelling like something was burning. The inside was smoking and stinking. I unplugged it waited hour plugged it back in and now it does ... (More)
    Business Comments:
    (8/20/2019) The brewer S/N was corrected as 31.2000.0152418, which was subject to a previous Recall in 2014. Keurig has reached out to the customer offering a replacement brewer upon the brewer's returned to Keurig, and advised the customer on proper maintenance routine ... (More)
    • REPORT
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    • 8/28/2019
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    • 20190801-57435-2147379512
    Incident Description: My Keurig coffee maker Model 2.0 Ser # 301 4200 0540770. The grounding pin on the power cord set pulled out in the electrical receptacle when disconnecting leaving the coffee maker without a ground connection. It retains the hot and neutral connections. This ... (More)
    Business Comments:
    (8/26/2019) Keurig’s investigation confirmed that the power cord in question had the UL and CSA marking, which are the proof of meeting the highest industrial safety standards. The brewer was manufactured in August 2014 and there has been no safety concern ... (More)
    • REPORT
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    • 11/27/2019
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    • 20191105-B086A-2147376738
    Incident Description: Keurig mini was used on our kitchen counter for the occasional coffee for guests. It leaked and spattered hot water sometimes, I put a glass tray to catch the water, trying to eliminate the mess. I did get hit in left eye with hot liquid about a month ago and ... (More)
    Business Comments:
    (11/25/2019) Keurig has reached out to the customer and asked for the return of the brewer in question to validate the production year. Based on the pictures provided by the customer, we believe it to be the same model which was in the previous Recall in 2014, however ... (More)
    • REPORT
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    • 11/14/2018
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    • 20181019-F4922-2147384922
    Incident Description: On 06.05.18 our apartment was totaled due to a fire in the kitchen originating from the Keurig. The fire department found us not at fault but stated the origin was the Keurig. We left it plugged in, as most normal people do. It was used once at 430 in the am ... (More)
    Business Comments:
    (11/7/2018) Prior to the notification received by CPSC, we at Keurig Dr Pepper (listed in the report as Keurig, Incorporated), were unaware of this incident and have no record of being contacted by the consumer. We have reached out to the consumer and will perform a full ... (More)
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