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    • REPORT
    • |
    • 2/28/2017
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    • 20170121-A172A-2147407828
    Incident Description: NuWave oven has a defective plastic shell, that can crack and cause hands and finger cuts. Mine has been cracked for over a year, and keeps cracking. I am very careful with it, and I never use the dishwasher to clean it. I have contacted the company, and they ... (More)
    Business Comments:
    (2/13/2017) Customer satisfaction is the highest priority for NUWAVE, and we take product safety issues very seriously. The dome and its materials are registered with the Underwriters Laboratories. Like all other appliances, the dome is subject to wear and tear over ... (More)
    • REPORT
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    • 4/1/2015
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    • 20150129-D86AC-1465523
    Incident Description: This consumer purchased his induction cook top December 2013 and had no problems with this unit while he was using lower temperatures, however within the first five minutes that he used the maximum heat option on January 22nd, 2015 the cord became so hot that ... (More)
    Business Comments:
    (3/31/2015) Customer satisfaction is the highest priority for NuWave, LLC, and we take product safety issues very seriously. Like all other appliances, the Precision Induction Cooktop is subject to wear and tear over time. NuWave LLC currently offers a one-year product ... (More)
    • REPORT
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    • 12/31/2013
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    • 20131129-18C5A-2147449485
    Incident Description: Item: NuWave Induction Cooktop - a nationally TV advertised device found also on e-bay and e-mail outlets.. Has worked well - does not maintain the temp on the setting but does hold a temperature. The device, when working safely, is a valuable addition to ... (More)
    Business Comments:
    (12/20/2013) Customer satisfaction is the highest priority for Hearthware, and we take product safety issues very seriously. The plastic control panel is not directly connected to a circuit board. Additionally, the circuit board in the Precision Induction Cooktop that the ... (More)
    • REPORT
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    • 10/28/2013
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    • 20130918-C3939-2147451791
    Incident Description: Purchased NuWave "Mini" oven along with regular NuWave oven from Hearthware. The regular oven appears to be an excellent product. The "mini" is hazardous as the power head and clear dome that should lift as one will separate with the dome falling whenever the ... (More)
    Business Comments:
    (10/28/2013) Customer satisfaction is the highest priority for Hearthware, and we take product safety issues very seriously. In the product owner's manual, it advises the customer to tightly lock the power head onto the dome when assembling the power head and dome. Once ... (More)
    • REPORT
    • |
    • 8/21/2013
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    • 20130621-979FF-1335870
    Incident Description: The consumer says the dome keeps cracking. If not careful the dome separate from the heating element causing a burn hazard. He has had the dome replaced twice due to cracking. The consumer called the manufacturer who said they can replace the dome for $50 and ... (More)
    Business Comments:
    (8/21/2013) Customer satisfaction is the highest priority for Hearthware and we take product safety issues very seriously. The dome and its materials are registered with Underwriters Laboratories and the dome has a clear warning imprinted on itself. Like other ... (More)
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