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    • REPORT
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    • 12/11/2013
    • |
    • 20131029-ECF60-1365103
    Incident Description: The consumer says she smelled a strong gas odor when coming into her home. The gas company noted that the gas log leaks gas while in the off position. The product was tagged by the gas company and removed from the home. She contacted the firm who told them to ... (More)
    Business Comments:
    (12/11/2013) The consumer never contacted our customer service department so we were unable to help diagnose and fix the problem. If the unit was not installed by a certified and licensed gas installer, as required in our installation instructions, the gas that the ... (More)
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