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    • REPORT
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    • 7/21/2017
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    • 20170411-90175-1652696
    Incident Description: This caller purchased a wall heater approximately three years ago from retailer in [REDACTED]. The heater is connected to a gas line on a wall in a Sun Room. She had no problems with the heater until March 29th, 2017 when her son who informed her that he had ... (More)
    Product: Gas or Lp Heaters, Other or Not Specified (392)
    Product Description: Wall heater fueled by gas line
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    • REPORT
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    • 1/8/2016
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    • 20151023-47CCF-1526255
    Incident Description: Sometime in March 2015 (approximately) while the consumer was using the heater he heard a loud pop and noticed the fire went out but the gas was still emitting. The consumer contacted the firm (866-573-0674) and informed them of the incident. The rep (name ... (More)
    Product: Gas or Lp Heaters, Other or Not Specified (392)
    Product Description: gas wall heater Brand name: Cedar Ridge - Pro Com Heating 2800 Griffin Drive Bowling Green, Ky. 42101 1-866-573-0674
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    Business Comments:
    (1/8/2016) On April 15th, 2015 [REDACTED] called our customer service and was sent a replacement part to fix his problem. On October 14th, 2015 he called again with a different problem and requested a replacement regulator, which again, he was sent. At both times he was ... (More)
    • REPORT
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    • 6/16/2015
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    • 20150430-78F0C-1481864
    Incident Description: I got a replacement heater 20 gas furnace and will attach pictures, but it blew out the safety glass, they send me a new one tested in two days later using it only during day, it just busted. I do not know if it is because the top bracket on this one seems to ... (More)
    Product: Gas Furnaces (310)
    Product Description: Heater 20 gas furnace Model-ProCom - 20,000 BTU, Model# MD200TBF
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    • REPORT
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    • 9/15/2014
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    • 20140807-C1F42-1421400
    Incident Description: Text of submitter's message dated July 24, 2014: On 4\4\13 I purchased a purchased a set of gas free logs from Lowe's Home Centers. They seem to be working fine. This set has a hoarse shoe set base. Example when turning the unit on the process of the flames ... (More)
    Product: Fireplace Equipment (663)
    Product Description: Procom 24" VF Gas Fireplace Logs
    Injury Info: Unspecified
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    Business Comments:
    (9/15/2014) The customer was contacted on 5/23/14. The customer was told that the maintenance and installation of the appliance must be done by a qualified gas technician. During an inspection by the gas company they were told there were no leaks in the appliance but ... (More)
    (6/15/2015) We have responded to the customer repeatedly and identified their lack of professional installation as the reason for the soot. The customer sent us pictures of the logs misplaced in the fireplace and causing the soot that damaged the home. Our product ... (More)
    • REPORT
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    • 12/11/2013
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    • 20131029-ECF60-1365103
    Incident Description: The consumer says she smelled a strong gas odor when coming into her home. The gas company noted that the gas log leaks gas while in the off position. The product was tagged by the gas company and removed from the home. She contacted the firm who told them to ... (More)
    Product: Fireplace Equipment (663)
    Product Description: 18" Vent Free Gas Log Set
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    Business Comments:
    (12/11/2013) The consumer never contacted our customer service department so we were unable to help diagnose and fix the problem. If the unit was not installed by a certified and licensed gas installer, as required in our installation instructions, the gas that the ... (More)
    • REPORT
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    • 2/16/2012
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    • 20120103-9CC03-1222785
    Incident Description: The consumer says that the fireplace came on by itself. He thought he was sitting on the remote but he was not. He hit the off button on the remote but the unit stayed on. The emergency handle to shut off the gas. His concern is that if he had not been by the ... (More)
    Product: Gas-burning Fireplaces, Factory Built (334)
    Product Description: 34000 BTU Electronic Remote Gas Fireplace
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    Business Comments:
    (2/14/2012) The unit the customer is refering to is a thermostatically controlled on/off unit. It will cycle itself on and off to maintain the temperature in the room. The unit was probably in the thermostat mode on the remote and the4 unit cycled on to heat the room ... (More)
    • REPORT
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    • 12/20/2011
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    • 20111128-2872D-2147472939
    Incident Description: I purchased online, a ProCom MD100HBA 10,000btu dual fuel gas ventfree blueflame wall heater S/N 11556788. It burns with a yellow flame indicating carbon monoxide and set off my co detector. Upon inspection inside, it is obvious that it was assembled at ... (More)
    Product: Heaters or Heating Systems, Other or Not Specified (393)
    Product Description: ventless gas wall heater
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Continental Appliances Inc. dba ProCom
    Business Comments:
    (12/19/2011) This consumer has made no attempt to contact our technical service center to trouble shoot his alleged issue. We have no record of his purchase or who the liscenced installer was. The fact that the customer opened the inside of the heater for his "inspection" ... (More)
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