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    • REPORT
    • |
    • 6/4/2014
    • |
    • 20140512-FF27D-2147444623
    Incident Description: My daughter was in her crib napping and woke up screaming (something she never does). Upon going into her room to get her, I found her leg caught in the rail of the crib up to the top of thigh. This has happened on more than one occasion. I have never used ... (More)
    Business Comments:
    (5/20/2014) Hi [REDACTED], I am depply sorry for what happened to your daughter. Our Consumer Support team will reach out to you today and see how we can further assist you. Thank you.
    (5/20/2014) Hi [REDACTED], I've gotten a chance to talk our CS team. I believe we have responded to your email 3 times (May 13 2014). And the measurement you provided (spacing of 2-3/8") is within CPSC standard. I sincerely apologize for what had happened to you ... (More)
    • REPORT
    • |
    • 2/18/2016
    • |
    • 20160113-A7182-2147424754
    Incident Description: Hello: Please see order information below. Order Date: 04/22/14 Location and Item(s) for Store Pickup: BABIES R US - ASHEVILLE [8816] ASHEVILLE, NC 28803 Description: Baby Cache Montana Lifetime Convertible Crib - Driftwood Quantity: 1 @ $339.99 On January ... (More)
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