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    • REPORT
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    • 8/1/2012
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    • 20120709-3BF73-2147465859
    Incident Description: The plastic arm rest broke where it is mounted to the seat, which is a part of the support system for the chair. As soon as it snapped and cause i was in the couch position of the chair (way back) i fell and hit my head on the ground. Just to warn others of ... (More)
    Product: Chairs, Other or Not Specified (4074)
    Product Description: Marcount Couch Chair Brown
    Injury Info: Injury, Level of care not known
    Manufacturer / Importer / Private Labeler: Staples, Inc.
    Business Comments:
    (7/23/2012) Thank you for sharing your comments with us. We are disappointed that your initial experience with our store associate was not helpful to you. Please accept our apologies for the incident, as you indicated, that occurred while using our product. Staples is ... (More)
    • REPORT
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    • 2/7/2012
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    • 20120116-8775C-2147471296
    Incident Description: The plastic arm rest broke where it is mounted to the seat, which acted as a support system for the whole chair. No injury, but almost fell out of the chair when it occured. Just want to warn others of this faulty chair.
    Product: Chairs, Other or Not Specified (4074)
    Product Description: Marcount Couch Chair Brown
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Staples, Inc.
    Business Comments:
    (1/31/2012) Thank you for sharing your comments with us. Based on our subsequent communications with you, we understand that our store manager was able to satisfactorily assist you with this product issue “with no question asked,” and we are glad that you found the store ... (More)
    • REPORT
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    • 11/21/2011
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    • 20111024-2A861-2147473998
    Incident Description: I HAVE PURCHASED A DESK CHAIR FROM STAPLES ABOUT 7 MONTHS BEFORE. AS I WENT TO SIT ON THIS CHAIR, ITS BASE BROKE IN HALF AND I FELL DOWN TO THE FLOOR. I HURT MY KNEE AND SHOULDER. PHOTOGRAPHS OF THE CHAIR WERE TAKEN AND SHOWN TO THE STAPLES SUPERVISOR, ... (More)
    Product: Chairs, Other or Not Specified (4074)
    Product Description: DESK CHAIR brown cloth four wheels
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Staples, Inc.
    Business Comments:
    (11/17/2011) Thank you for sharing your comments with us. We are glad that our store supervisor was able to assist you by providing you with a suitable replacement desk chair at no cost. If you have further questions regarding this issue, please contact the store ... (More)
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