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Carter's Tree Tops Mobile
A mobile for cribs
Baby
Nursery Equipment & Supplies
Crib Mobiles or Crib Gyms (1526)
Kids Line    
Carter's
 
 
Babies R Us
MI & OH
10/15/2009 This date is an estimate
Carter's Tree Tops Mobile

I have two of these mobiles because I have twins. The hook that holds the music box broke on both of them. The broken piece that falls into the crib is small and is a choking hazard. Also, injury could result from the music box (heavy and hard plastic) and mobile falling onto a child.

The product is overall defective, as one of the music boxes stopped working after a few months. There are many similar reviews at BabiesRUs.com.
3/1/2011
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Unspecified
Unspecified
Yes
No
No
No
Yes
Comment from Kids Line 4/26/2011
Dear consumer,

Thank you for taking the time to communicate your concern in regards to our product. We have every desire to address and provide any answers and solutions to your needs.
In respect to the product in question, we would like to express that the product was tested to meet all federal and local mandatory and regulatory requirements to ensure safety and quality performance.
The product also bears warning verbiage and instruction to indicate proper usage and preventative actions to be taken to ensure safety of the product.
Please accept our sincerest concern and interest for any trouble or inconvenience you have experienced. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
To better address the issue at hand, we would like to be in contact with you in the coming days to further discuss and to evaluate how we can prevent this concern in question from occurring again in the future.

Sincerely,

Kids Line

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.