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A Black Jenn-air cook top
Kitchen
Appliances
Ranges or Ovens, Not Specified (281)
WHIRLPOOL CORPORATION    
Jenn-Air
JEC8430BDS10
D00544555
 
 
Jarrell Appliances
Texas
2/9/2010
First of all I saw the Black Jenn-Air cooktop on the Internet, but could not find a dealer locally that had the product in stock. So I ordered the cook top unseen from a dealer in Dallas, TX. The internet page showed the grid somewhat better than it really is.
However, you are unable to see the grid that is on the cook top that tells you what level of power, i.e.lo, hi, and number, that you are cooking on. The grid is grey on black when I think it should be white on black, based on other black cook tops that I have seen. You can barely see the grid only if you look at it in an awkward way, i.e. standing directly over the grid, or turning your head in an un-normal position.
My wife has misused the cook top several times due to not being on the right power level. This has resulted in what she is cooking boiling over or burning. She is only 5' tall, so it is very awkward for her to use. I consider this cook top a safety hazard because, 1) you cannot be sure of the level of power you are cooking on, 2) something boiling over could get into the controls, because the controls are flat on the surface of the cook top, which I think could possibly cause a fire, or an electrical short, or destroy the controls.
I have worked with the dealer, Jenn-Air customer service, & the corporate office for the past year. The final results from the corporate office, is that this is the way the cook top is designed & nothing can be done about it.
2/9/2010
Home/Apartment/Condominium 
Incident, No Injury
My Spouse
Female
71 years
Yes
N/A
N/A
Yes
N/A

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