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Bosch dishwasher
Kitchen
Appliances
Dishwashers (214)
BSH HOME APPLIANCES CORPORATION    
Bosch
Shu43c06uc/17
FD8403 00675
 
 
Queen city appliance
North Carolina
This date is an estimate
We have a Bosch dishwasher that is included in the 2009 recall. Though we sent our registration card in, we were never notified by Bosch. The dishwasher caught fire last week, and though all the wiring and control panel is blackened by the smoke and fire, Bosch wants to replace the board. The authorized repair service says they cannot get the part for at least 3 weeks as well. I'm furious. I normally start the dishwasher and go to bed, or start the dishwasher and leave the house. Luckily this time I was home. I walked outside after starting the dishwasher and returned 10 minutes later to find my kitchen filled with smoke, so much smoke that the glasses in my upper cupboards had to be re- washed. The smoke was coming from the dishwasher which was making a horrible popping and crackling noise. Not thinking I opened the dishwasher to turn it off and burned (not badly) my hand in the process.

So, first I want to report it, tho we were very lucky our home was not damaged. Second, I want to complain about Bosch not handling this correctly. They said I can have 200 dollars credit towards a new Bosch dishwasher or they can repair it. The dishwasher was $800 and it's only 7 years old. It should have lasted 20 years. At the very least they should pro-rate the reimbursement. I also strongly believe that a dishwasher that caught fire should not be repaired. One quick search on the Internet will show you that, after repair, they are catching fire again.

Can you help us in any way?

7/4/2011
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Female
47 years
Yes
No
No
I am unsatisfied with Bosch response
Yes
N/A
Comment from BSH HOME APPLIANCES CORPORATION 7/29/2011
If a recalled dishwasher can be restored to a fully functional and safe condition by a repair, then the approved procedure is to repair the existing unit free of charge to the consumer.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.