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Delta Crib
Style NO: 6115-260
> Order #: SY250338
> Pack Date: May 2, 2009
Baby
Nursery Equipment & Supplies
Nonportable Cribs (1543)
Delta Enterprise Corp    
Delta
Style NO: 6115-260
5/2/2009  
 
Toys R Us
Texas
8/1/2009 This date is an estimate
Delta Crib

Style NO: 6115-260
> Order #: SY250338
> Pack Date: May 2, 2009

This is a copy of the email correspondance I have had regarding my cribs. The same problem happening in 2 cribs is a serious issue.

This is a copy of my previous coorespondance. My second crib (I have twins) is also coming apart. There are 4 springs missing. Unfortunately I could only find 2 of them this morning. I don't know where the other 2 springs are or when they broke. I think you have a serious problem and you have been lucky that some child hasn't seriously injured themselves. Please send another mattress support as soon as possible. Contact me at [REDACTED]if you have any questions. I have attached a photo of the springs I found this morning. Parts are missing from one spring.
[REDACTED]


--------------------------------------------------------------------------------
From: [REDACTED]
To: [REDACTED]
Subject: RE: Delta Enterprises Online Form: 4845938
Date: Tue, 15 Mar 2011 16:38:48 -0500

Thank you for your quick response! I appreciate you sending a new support.
Thank you again,
[REDACTED]
> Subject: RE: Delta Enterprises Online Form: 4845938
> Date: Tue, 15 Mar 2011 11:52:32 -0400
> From: dedmondson@DeltaEnterprise.com
> To: [REDACTED]>
> Good Morning,
>
> We are sorry to hear that you are having issues with your crib model.
> You should not be having these issues with the mattress support, however
> are have noted the information down and have placed a order to have this
> mattress support replaced.
>
> Please be advised, delivery takes 7 to 14 business days via UPS Ground.
>
>
> Thank you
>
> -----Original Message-----
> From: [REDACTED]
> Posted At: Saturday, March 12, 2011 7:03 AM
> Posted To: cs
> Conversation: Delta Enterprises Online Form:
> Subject: Delta Enterprises Online Form:
>
> A user has submitted an inquiry
>
> Style NO: 6115-260
> Order #: SY250338
> Pack Date: May 2, 2009
>
> The springs from the Mattress Support Bar are breaking. So far two have
> broke. I am unable to locate a model # or factory purchase #. I need to
> know how to fix this crib before my child falls through the bottom or
> swallows pieces from the springs.
>
>
> Contact detail:
> Name: [REDACTED]
> Address: [REDACTED]
>
> Suite Apt:
> [REDACTED]
> Phone Number: [REDACTED]
> Email: [REDACTED]
> Model Number: 6115-260
> Factory Number: SY250338
> Country product was manufactured: 042
> Date product was manufactured: 5/2009
>
> Date Of Purchase: September, 2009
> Retailer purchased at: Toys R Us
> Issues:
>
> IP: 74.192.115.39
> TIME: 3/12/2011 7:02:29 AM

7/24/2011
Home/Apartment/Condominium 
Incident, No Injury
My Child
Male
1 years 10 months
Yes
No
No
I have emailed the manufacturer.
Yes
N/A
File NameDescription
2011-07-24_09-40-34_396.jpg This is the product information and 2 of the broken springs from the mattress support

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.