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Report Details
Report No.
20110830-1154E-2147475798
Report Date
8/30/2011
Sent to Manufacturer / Importer / Private Labeler
9/15/2011
Report First Publication Date
9/29/2011
Category of Submitter
Consumer
Product Details
Product Description
LG Refrigerator Freezer on the bottom
Model #LFC25760TT
Product Category
Kitchen
Product Type
Appliances
Product Code
Refrigerators (276)
Manufacturer / Importer / Private Labeler Name
LG Electronics, USA
(
View Comments Below
)
Brand Name
LG
Model Name or Number
LFC25760TT
Serial Number
701KRBY00101
UPC Code
Unknown
Date Manufactured
Manufacturer Date Code
unknown
Retailer
Home Depot
Retailer State
North Carolina
Purchase Date
6/1/2007 This date is an estimate
Incident Details
Incident Description
RE: LG Refrigerator Freezer on the bottom
Model # LFC25760TT
Before we went to bed, we smelled something burning in the kitchen. Upon opening the frig door we saw that the light bulbs in the control console were melting all the surrounding structures and the interior of the frig was warm, the top shelf was hot. The control console had dropped down tilting to the right being held by one support structure which had not yet melted through.
We shut off the power and took down the light cover and removed the bulbs. We have reported to the manufacturer and to Home Depot where we bought it in 2007. The refrigerator is only 4 years old and was expensive.
Incident Date
8/29/2011
Incident Location
Home/Apartment/Condominium
Victims Involved
Injury Information
Incident, No Injury
My Relationship to the Victim
My Spouse
Gender
Male
Victim's Age When Incident Occurred
68 years
Additional Details
Submitter has product?
Yes
Product was damaged before incident?
No
Product was modified before incident?
No
If yes to any, explanation
Called LG today
Have you contacted the manufacturer?
Yes
If Not, Do You Plan To?
N/A
Associated Recall Details
Associated Recall
Comments from the Manufacturer/Private Labeler
Comment from LG Electronics, USA 9/19/2011
LG manufactures this refrigerator to meet or exceed all relevant standards including UL250. LG’s state of the art quality system meets the LG(61)-F0-4047 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their refrigerators should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.
CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.