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The Tassimo Bosch T20 Base Brewer-TwinGrey
Kitchen
Appliances
Electric Coffee Makers or Teapots (217)
BSH HOME APPLIANCES CORPORATION    
Bosch T20 Base Brewer-TwinGrey Bosch T20 Base Brewer-TwinG
TAS2004UC/01
C11002018588
Prod code FD 9101
 
TAS2004UC/01 
Tassimo Direct online
Unspecified
11/21/2011
I bought a Tassimo for the convince of making latte's and cappuccino's at home. Several times the machine blew hot water and coffee grinds burning my hands and splashing on my arms. I have made several calls to the customer service. Eventually not only was the espresso T disk causing over flow but the regular [REDACTED] coffee would have coffee grinds all in the coffee cup. I was told to use the yellow disk to clean the machine. I have done this many times. Eventually they sent me a part. But by the time the part came I explained that my machine now does not make hot coffee, and an 11 ounce disk only gives 4-5 ounces of coffee that is at most warm. I am told they have no start up date to begin making the specialty coffees, and that they are out of production. That leaves me with mostly burned fingers, scalded hands that have healed and a broken specialty coffee maker and no coffee to go into it except the same [REDACTED] coffee I use in my [REDACTED] maker. I ordered my machine from Tassimo directly than to buy it at [REDACTED]. If I had bought it at [REDACTED] I would at least been refunded the money. $97.00 is what I paid. I do not want to sue them, I just want my money back. I should mention my husband also was burned as he ran to my aid to help.
1/1/2012
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
Self
Female
48 years

Injury→Injury, First Aid Received by Non-Medical Professional
My Spouse
Male
51 years
Yes
Yes
N/A
N/A
I have called and made complaint and wanted replacement, I was told to use the yellow disc, I called to tell them about the burn and over flow and they sent me free coffee, I have emailed that it still had over flow issues and coffee grinds in all T discs
Yes
N/A
Comment from BSH HOME APPLIANCES CORPORATION 4/11/2012
Consumers, even those who contacted the manufacturer before the recall was initiated, should immediately stop using the recalled Tassimo brewer and contact Tassimo toll free at (866) 918-8763 to arrange for a free replacement T Disc holder and report the details of the injury.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.