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Tassimo Espresso Machine by BOSCH
Kitchen
Appliances
Electric Coffee Makers or Teapots (217)
BSH HOME APPLIANCES CORPORATION    
Tassimo
TAS4511UC/01
1133554
 
 
Bed Bath & Beyond
Unspecified
3/15/2009 This date is an estimate
This is a copy of the letter that I emailed Tassimo directly on December 28, 2011..please keep in mind that NO ONE EVER REPLIED TO ME. I called two times and during the call I was hung up on accidently and still never heard back. Since this incident, we put this machine on a shelf...and just tonight we were googling information on the new [REDACTED] machine and came across this information. I am really disappointed that we never heard back from someone about the replacement piece and that i had to find it by googling something different instead of someone calling me after making a report directly. My husband has a permanant scar on his side from this burn. It is horrible.
thank you for your time reading this!

Hello
Would appreciate any help from your management. We have owned your Tassimo Machines for nearly 3 years....enjoying it so much we even purchased one for our beachhome or simply to take even to the deer lease, vacation, etc. Can't leave home without it! :) We purchase about 2-3 packs of coffeee per week, sometimes 4 per week. Never thought twice about the [REDACTED], until now. only because of the way the [REDACTED] places their discs, unlike the tassimo.

This morning my husband was injured making his coffee. He lifted the top just after the machine stopped "steaming" to put in the cappucino disc...which we always wait until it stops steaming. The disc shot out and hit him in his side. He said he could not believe it was shot out this fast and was thankful our 2 young boys and even our labs were not in the kitchen.
I am attaching pictures of everything, he has been badly burned, enough to not want to put on a shirt, and really hurts to the point where he cant wipe off the coffee :( You can see in the pictures the coffee on his skin. We are a little scared of the machine right now, but really feel it could have been a defective disc as well.

Thank you, [REDACTED]
12/28/2011
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
My Spouse
Male
43 years
Yes
No
No
i sent a letter to manufacturer the day it happened with NO RESPONSE!
Yes
N/A
Comment from BSH HOME APPLIANCES CORPORATION 4/10/2012
Consumers, evev those who contacted the manufacturer before the recall was initiated, should immediately stop using the recalled Tassimo brewer and contact Tassimo toll free at (866) 918-8763 to arrange for a free replacement T Disc holder and report the details of the injury.
File NameDescription
IMG_2807.JPG  
IMG_2808.jpg  
IMG_2809.JPG  
IMG 2806_redact.jpg you can see the coffee granules on his skin that was burned too bad to wash off
IMG 2810_redact.jpg  

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