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LG LRE30755ST (Electric Range)
Kitchen
Appliances
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
LG Electronics, USA    
LG
LRE30755ST
704KMUZ00766
4/1/2007  
 
Queen City Appliances
Unspecified
5/24/2007 This date is an estimate
We have an LG LRE30755ST that we purchased in May of 2007. It was manufactured in April of 2007. On April 6, 2012, while cooking dinner in the oven, a loud humming noise started and we noticed there was a fire inside the oven. I immediately grabbed the kids and ran, and my husband shut the oven down & grabbed the extinguisher. After it cooled down, it appears some sort of wiring between the warming drawer & the bottom of the oven caused the fire and it burned a hole through the bottom of the oven. I contacted LG about this, even though it was out of the 1 yr warranty, and the only thing they had to offer was to send out a technician to perform a diagnostic test for $89.  I told her there was nothing to diagnose, there is a HOLE burned in the bottom of my oven, it needs to be replaced. The agent simply said "I'm sorry for any inconvenience this may have caused you.". We are furious as this is a very dangerous product, and have seen several other reports of the exact same circumstances, yet the product has not been recalled, simply/conveniently "discontinued". If we had been in another room, this could have been a major fire and done damage to our home.  LG needs to be held accountable for their poor products.
4/6/2012
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
30 years

Incident, No Injury
My Spouse
Male
Unspecified
Yes
No
No
Still have the Oven currently. Contacted the manufacturer but they were not willing to do anything except send someone, at a cost to me, out to "diagnose" the unit.
Yes
N/A
Comment from LG Electronics, USA 4/19/2012
LG manufactures this electric range to meet or exceed all relevant standards including UL858. LG’s state of the art quality system meets the LG(66)-C-9026 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their electric ranges should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.
File NameDescription
photo.JPG hole burned in bottom of oven
photo2.JPG outside of oven

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