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Hair dryer / blow dryer;
Plastic shell,
Silver & Maroon;
Black lettering:
Personal Care
Hair Dryers (1602)
Helen of Troy    
1/19/2011 This date is an estimate
While drying her hair the user noticed the dryer was stopping and starting for no apparent reason. She thought it had overheated. She returned to using it. The cord sparked at the base of the rubber fitting at the bottom of the handle. The cord loosely passes through this fitting and the fitting is not molded to relieve strain on the cord.

Inspection of the cord showed that the insulation had ruptured and the conductor inside was severed, allowing electricity to flow if the cord was in a particular position but opening the circuit in a hazardous manner as the cord is moved.

It appears that the rubber fitting is supposed to be a substitute for a molded strain relief, however it is not properly engineered for daily use.
Incident, No Injury
My Spouse
46 years
Item may be under warranty but I am not willing to invest the time to search for proof of purchase given that I would have to pay shipping costs exceeding 50% of the cost of the item.
Comment from Helen of Troy 5/10/2012
Revlon licenses Helen of Troy to use the Revlon trademark on its appliances. Revlon's license agreement requires that Helen of Troy design and manufacture the licensed products in accordance with applicable safety and quality standards of the industry, comply with all applicable laws and regulations of any governmental or administrative body, and have all licensed products manufactured according to the standards of the Underwriters’ Laboratories, an independent organization that sets standards for and certifies the safety of electrical appliances. Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.
File NameDescription
P1080094.JPG Close-up of ruptured cord and severed conductor
P1080095.JPG Wide view of handle base fitting

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