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Patio set (chair) 6 piece set
Furniture, Furnishings & Decorations
Furniture
Chairs, Other or Not Specified (4074)
Fingerhut    
Fingerhut
Unknown
Unknown
4PA7470000010
 
 
Fingerhut
Unspecified
5/26/2012 This date is an estimate
The consumer stated that the chair was marketed as a “retro tulip metal chair.”
The consumer stated that she was sitting on the 1 of the chairs from the set and she reach over to get something and the chair collapse sideways. The consumer stated that she was sitting on the chair for approximately 2 minutes before it collapse.

The consumer stated that she was not injured.

The consumer stated that she believe the way the chair was made poses a safety a falling hazard to the consumer. The consumer stated that she believe this product should be investigated. The consumer stated that the chair those not provide enough support for an adult to sit on the chair.

The consumer stated that she contacted the retailer and she informed them that she wanted to return the product due to the incident that she experienced. The consumer stated that the retailer was refusing to provide her with the necessary service for her to return the product.

The consumer stated that she followed the direction provided by the retailer on how to return the product. The consumer stated that all though she followed the directions the company was not assisting her.
6/1/2012
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Female
Unspecified
Yes
No
No
Yes
N/A
Comment from Fingerhut 8/14/2012
Postage paid labels were sent to the customer to return the item and the customer has been contacted to help expedite the return, so we can perform an investigation of the safety issue. The customer’s account has been credited for the product and shipping/handling. Fingerhut has received no additional customer safety complaints for this product.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.