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GE Profile Dishwasher

Kitchen
Appliances
Dishwashers (214)
GE Appliances & Lighting    
GE
GE PROFILE
MM7239788
 
 
GE via Ryland Homes
Unspecified
7/25/2007
My GE dishwasher currently has a voluntary recall in place as of August 2012. Among the solutions was the option for GE to have an installer replace the heating element to prevent house fires. Sounded like an awesome idea to me, and we did it. Service work was done on August 27, 2012.

On September 15 2012, I loaded the dishwasher normally around 8pm, did some other junk, and went to bed.
A guest in my home that weekend awoke to our house full of smoke. Upon investigating the source, we found the dishwasher hot to the touch, as well as the granite counters and any adjoining cupboards and contents. Smoke rolled out of the dishwasher, which we quickly cut the power to, and began to air out our house. The inside of the dishwasher tub was completely melted, along with the spray arms. I lost a pile of dishes, and the interior was hot enough for some silverware to melt COMPLETY THROUGH the bottom of the dishwasher. This was discovered at around 9am, therefore the dishwasher must have been on the dry cycle for roughly 12 hours.

GE needs to know that their quick and dim-witted heating element fix is clearly not the issue. I'll be letting [REDACTED] know for sure, since we very nearly experienced a house fire where we, our four children, and an out of town guest were sleeping. I had a 15 year career as a firefighter, and I can promise you that our kitchen was maybe 15 mins or less from flames showing. I am filing a complaint with GE Corporate, and a handful of others. My family was put in danger AFTER the required recall work was performed. GE needs to be forced to recall every one of these dishwashers before someone is killed. We are proof that their fix does not work, and I have photos if you would like them. I attempted to upload them to this report, and it's not working. I can email them much easier. Also, the victims listed in the report are listed because all 7 of us inhaled toxic burning plastic smoke for hours while we slept. All of us woke up with sore throat and headache until the place aired out, which took 24 hours.

Thanks for your time,
[REDACTED]
9/15/2012
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
My friend / Neighbor / Co-worker
Male
59 years

Injury→Injury, No First Aid or Medical Attention Received
My Spouse
Male
37 years

Injury→Injury, No First Aid or Medical Attention Received
Self
Female
36 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Female
14 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Male
11 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Male
5 years

Injury→Injury, No First Aid or Medical Attention Received
Unspecified
Female
2 years 1 months
Yes
No
No
Product disconnected to power source pending word for
Yes
N/A

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