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Baby Mod - Cadence 4-in-1 Convertible Crib, Ebony
Baby
Nursery Equipment & Supplies
Nonportable Cribs (1543)
MILLION DOLLAR BABY    
Baby Mod
W5501E
NO 9002682
10/15/2009  
OCT 2009 
Walmart.com
Unspecified
1/15/2010
On January 15, 2010 my mother had me purchase a Baby Mod(manufactured under Million Dollar Baby) Candice 4 in 1 convertible crib for my son who was due in May 2010. Got the crib and love it a lot. My son didn't actually start using the crib until November/December 2010. We loved the crib so much we purchased a second one in September 2011 for our daughter born October 2011, which we later realized the matrices frame support and the parts to hold it on the wooden frame are different.

On October 12, 2012 I went to put my son in his crib at nap time, to my horror I noticed that the thin metal that attaches to the frame of the support had broken free for almost half of the support. Upon farther inspection it looks like they were cheaply and minimally welded on, like a tack weld. My son is 2 years old but is delayed and we are in the process of getting him tested for Autism. We had tried to switch to a toddler bed around his second birthday, but he couldn't understand what was happening and seemed to feel more secure with the crib rail back on.

I called Million Dollar Baby after setting up my son's playpen in his room to take a nap. I spoke with [REDACTED]. After sending many pictures [REDACTED] got his supervises approval to replace the support at their cost but I would have to pay $37.15 for "shipping and handling." I was told they had to get special approval because the crib was out of the "one year warranty." Which the kept going by date of manufacture(October 2009) that was on the crib, not the day that I bought the crib. I agreed to that since I had really no choice. I needed a place bed for him to sleep in. [REDACTED] kept insisting that "for his safety it MUST be turned into the toddler bed due to his age and weight." Even after I explained that my son has delays, I've also looked over the manual for anything about weight/age. All it talked about was if the child was climbing out which my son wasn't. I reluctantly agreed to give it a try. The support wasn't shipped till Monday(Oct 15, 2012) since I called on a Friday(Oct 19, 2012) afternoon. We didn't get it till the following Friday afternoon which it was put on my son's crib right away with the toddler bed rail. In the mean time my son had to sleep in his pack and play.

On December 6, 2012 I put my son to bed like normal. Around 1130pm I went to check on him. Again to my horror the support is broken AGAIN. This time one of the 4 metal "hangers" has snapped off the support. The support has been used less than 2 months and should NOT have broken that quickly. We did try to use it as a toddler bed for a week, but after lots of tantrums, little to no sleep for him(which in delayed children makes the tantrums worse and more frequently), and after talking with my son's therapist it was agreed that he wasn't ready for the toddler bed. So we put the crib rail back up. We have had no issues till tonight when I went in to see it broken.
10/12/2012
Home/Apartment/Condominium 
Incident, No Injury
My Child
Male
2 years 5 months
Yes
No
No
I contacted Oct 12, 2012, but haven't yet for the second insident (Dec 6, 2012) I also have photos that your site won't let me upload for some reason.
Yes
N/A
Comment from MILLION DOLLAR BABY 1/9/2013
First of all, we are very sorry to hear about the mattress support problem you have experienced. All of our full-size cribs, including this W5501 Cadence 4-in-1 Convertible Crib, are tested against to JPMA protocol, ASTM and federal standards on a yearly basis, which include Vertical Impact Test & Mattress Support System Test. This item has never came back failed, and so far this is the first time we heard from a consumer who had experienced two broken mattress supports. We did investigate this case and learned that based on the information provided to our Consumer Support associate at that time (not knowing the child’s condition), he had handled this case as best as he could. The replacements were sent as fast as they could be. We are sorry that our quality and services do not meet your expectations. Please feel free to contact me at wallison@mdbmail.com if there is anything else we could assist to help you build a safe nursery room.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.