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Bosch Dishwasher. White. Model # SHU43C02UC
Kitchen
Appliances
Dishwashers (214)
BSH HOME APPLIANCES CORPORATION    
Bosch
SHU43C02UC
8404 00232
 
 
Snyder Diamond
California
4/15/2004
We own a Bosch Dishwasher. On March 10, 2013, the dishwasher was running at night. We had just gone to bed. Luckily, smoke alarms warned us of fire. We woke to find the house filling with smoke. We found flames shooting from the control panel of our dishwasher. We called the fire department, but in the meantime were able to beat down the flames before they spread. They did, however begin to burn the adjacent wooden cabinets. The fire department arrived and removed the still-smouldering dishwasher door. We had extensive smoke damage through-out the entire house and beyond-repair damage to our kitchen counter and cabinet. We subsequently contacted our insurance company and Bosch. Bosch sent a representative out within two days and confirmed, in a written response, it was a recalled unit and responsible for the fire. I was assured by phone that I would be receiving forms by email. Since then Bosch has refused any customer service or contact whatsoever. If we had not been alerted by our smoke alarms the damage would have been catastrophic, not to mention the fact that being asleep, we would have been lucky to have escaped uninjured.
3/10/2013
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Male
63 years

Incident, No Injury
My Spouse
Female
51 years

Incident, No Injury
My Child
Female
19 years
No
No
No
Manufacturer sent representative to inspect the unit. I received written conformation that the unit was defective. No customer service since then. They are not taking my calls.
Yes
N/A
Comment from BSH HOME APPLIANCES CORPORATION 5/16/2013
The dishwasher in this report is one of those recalled (09-100). The incident is that which the recall was intended to prevent.
File NameDescription
Burned out dishwasher.jpg Burned out dishwasher. Cabinet and counter damage.
Burned door and panel.jpg dishwasher door and electrical panel

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