View Report

(Printable PDF)
Free standing soft sided pool with steel "flying buttresses" and steel pipe "top rails" supporting vinyl "bag" of water
Sports and Recreation
Pools & Water Sports
Above-ground Swimming Pools (Excl Portable Pools) (3221)
SPLASH SUPER POOLS    
Splash Superpool
Splash Superpool 13x25
9750674
 
 
Placerville Energy Center
California
6/22/1997
Our 10,000+ gallon soft sided pool suddenly ripped, evacuating all 80,000 pounds of water in less than a minute. Due to the setting (atop a hillside), the water channeled itself into 10-12 foot wide river cascading 100 feet onto the adjoining property, and continued downhill. Fortunately no one was hurt or injured this time, but it's very easy to visualize a different outcome.

The "explosion" happened at approximately 9:30 PM, while still under its "winterized' cover. The air temperature at the time was about 72 degrees.

After contacting the manufacturer, I was told "Any actions by any individual or entity that attempt to tarnish our company name or products, or to do harm to us financially will be vigorously pursued to the fullest extent of the law."

My concern is that, toward the end of the lifespan of the pool liner, catastrophic failure could happen. Had a child been in the pool at the time, who knows how far downhill they would have tumbled. Had someone been standing next to pool, they would have been flattened. Had there been a home directly below the pool, with a child playing outside...

Photos available.
4/22/2013
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Unknown
Unspecified
Yes
No
No
Destroyed pool still in place. [REDACTED]
Yes
N/A
Comment from Splash SuperPools Ltd. 6/6/2013
May 30, 2013

U.S. Consumer Product Safety Commission
Attn: Clearinghouse
4330 East West Highway
Bethesda, MD 20814-4408
clearinghouse@cpsc.gov



Manufacturer: Splash SuperPools Limited
3912 East Progress Street
North Little Rock, AR 72114
(501) 945-4999

Primary Contact William L. Shroyer
President
3912 East Progress Street
North Little Rock, AR 72114
(501) 945-4999
bshroyer@splashpools.com

RE: Repot ID 20130509-8E2CE-2147456268 REQUEST FOR EXPEDITED REVIEW


Dear Sir or Madam,

This Comment is being submitted to refute the above referenced report. The pool in question was purchased on June 22, 1997 and broke and/or collapsed on or about April 22, 2013, some 16 years later. The warranty applicable to the pool in question expired several years earlier. In addition, one of the few conditions that can void an existing warranty is over-chlorination because this can cause the membrane to lose flexibility, significantly reducing the tensile and tear strength, making it susceptible to failure. The evidence provided by the consumer himself, and again attached herein with comments added, shows that the 16 year old liner was white from over-chlorination, when, in fact, it was dark blue when sold. Both the expiration of the warranty and the misuse by the consumer should absolve the manufacturer from any liability regarding the collapse of the pool.

On April 24, 2013, Splash SuperPools, LLC communicated with the consumer in this matter and informed him of the expiration and voiding of the warranty but, nevertheless, attempted to offer a discount to achieve customer satisfaction. The consumer refused the discount and instead sensationalized the event and threatened to defame the company by taking out an advertisement in a newspaper warning other customers about so called “explosions”. Splash received an unreasonable list of demands from the consumer, including a new pool at no charge, on or about May 8, 2013. Under no duty to provide free merchandise and feeling threatened by the consumer, Splash notified him that it would not comply and soon thereafter a report with CPSC was filed.

William L. Shroyer
President, Splash SuperPools, LLC.

File NameDescription
DSCF1140 sml.jpg destroyed pool
DSCF1141 sml.jpg destroyed pool
DSCF1144 sml.jpg destroyed pool

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.