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la z boy reclina rocker Joshua model
Furniture, Furnishings & Decorations
Furniture
Recliner Chair (670)
La-Z-Boy Incorporated    
la z boy
joshua
 
 
boscovs
New Jersey
I was sitting in new recliner. Back of chair tipped over to ground resulting in me getting stuck in chair.
5/12/2013
Home/Apartment/Condominium 
Incident, No Injury
Self
Male
38 years
Yes
No
No
i notified store, will notify mftr
No
Yes
Comment from La-Z-Boy Incorporated 5/28/2013
We are sorry that the consumer was not happy with our product. We contacted our retail dealer and were informed that the consumer placed a special order for two of these recliners, which were custom-made for him. He received them on May 11, 2013. Two days later, he called the retailer and complained that the chairs were not a good fit for him because they reclined too far back and tipped backwards. The retailer offered to send a service technician, but the customer refused service and wanted a full refund instead. The retailer picked the two recliners up on May 18 and gave the customer a full refund. The retailer will inspect the chairs for any defects and contact us as necessary.

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