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Sam sung galaxy sII smart phone
Telephones, Cell Phones & Accessories
Telephones or Telephone Accessories (550)
My wife and I live in Kansas City, MO. And were leaving to go on vacation on the 27th of July. On July 26th 2013 my wife set her phone alarm and plugged it in to charge placing it on her nightstand. We were getting up early to drive to Marion NC. the next day.
Around 1:00a.m. we heard a hissing sound and then a loud POP. My wife yelled FIRE. I jumped out of bed to a smoke filled room saw that her phone was on fire.
The phone is a SAMSUNG GALAXY SII MODEL NO. SPH-D710. I grabbed it and threw it in the master bedroom bathroom sink and turned on the water. The smell in the bedroom was bad enough to take your breath away. We aired out the bedroom put the phone in a baggy. There was minimal damage to the end table and carpet.
If she hadn’t set her alarm on the phone she would have plugged it in the living room to charge. We feel that if she had done that the house would have been on fire, and we wouldn’t have known it.
When we got to Marion, NC. We tried looking up on the WEB to see if there had been any other phones reported catching on fire. We found 2 cases one in a mans pocket in Australia that was contributed to the fact it was in his pocket and couldn’t get proper ventilation, and one in a girls backpack that was for the same reason. My wives phone was laying on her nightstand when it caught fire so we felt it had plenty of ventilation.
We went to a Sprint store in BOONE, NC. And was told that it was not the phones fault that we needed to file an insurance claim that it was our fault for charging it. The manager there took a picture and sent it to his superiors, and they agreed with him.
We went back to our Daughters house and filed an insurance claim with ASURION on line. We had to pay $100.00 deductible to get my wife a new phone. We had it sent to my sons house in Chapel Hill, Tn. Since we were headed there next. When we filled out the claim we were told to return the old phone in 10days or we would be charged $500.00.
We received the phone when we got to my sons home and we went to a Sprint store to have it activated in Spring Hill, TN. The lady helping us couldn’t believe the phone that caught on fire and she removed the battery saying that we shouldn’t ship it back with the battery in it.
Incident, No Injury
My Spouse
60 years

Incident, No Injury
I tried got no response
Comment from SAMSUNG TELECOM AMERICA (STA) 7/3/2014
Samsung encourages consumers with any concerns about our products to contact us directly at or by phone at 888-987-4357. We follow up on all incidents reported about our products on the CPSC's database when contact information is available to us.
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20130727_073234.jpg Picture of Samsung that caught on fire

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on, particularly with respect to information submitted by people outside of CPSC.