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Garden Oasis Vonnegut 7 Pc Dining Set, Steel frame table with Glass insert
Furniture, Furnishings & Decorations
Furniture
Tables (Excl. Baby Changing Tables, Billiard or Pool Tables (4057)
Sears Holdings Management Corporation    
Garden Oasis
Vonnegut
 
 
Sears
Unspecified
5/1/2013
Glass table top exploded outward while getting ready to eat. I recieved an eye injury and my daughter recieved cuts. The glass is 3/16" thick. The glass should be a min. 3/8" thick for the size and application of the glazing.

I have contacted sears and their Blue Ribon team did contact me and provided me with the following information. I contacted Numark, they stated they do not manufacturer this set. I contacted sears several times, and they have been unresponsive.

NuMark website stated they don't warranty the glass.

We have researched our records, and according to our records, we show that your Vonnegut 7 Piece Patio Set is covered by a manufacturer's warranty. Since the issue with the glass breaking occurred after the time frame that Sears would resolve the issue I am providing you with the manufacturers contact information. When I spoke with you previously you said that you wanted to have this issue resolved as soon as possible so that you can begin to enjoy your patio set. That is my objective as well. The manufacturer is Numark and the number to call to reach them is 1-800-457-4652 (Mon. - Fri.) 9am - 5pm or you can reach out to them at the website E.S.Twww.numarkcustomerservice.com. I will follow up with you on 8/22/13 to see what the resolution is that they were able to come to for the issue that you have had with the glass from the patio set not being thick enough as well as the other issues that the glass caused. We want to thank you for choosing Sears and we want you to know that we appreciate you business and you have a great weekend!


Sincerely,

[REDACTED]
8/10/2013
Home/Apartment/Condominium 
Injury→Injury, Emergency Department Treatment Received
Self
Male
49 years

Injury→Injury, Level of care not known
My Child
Female
Unspecified
Yes
No
No
They have not responded
Yes
N/A
Comment from Sears Holdings Management Corporation 8/27/2013
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.