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Electric Range, GE Profile
Kitchen
Appliances
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
GE Appliances & Lighting    
General Electric
JP389WOU1N8I
GF782015C
 
Unknown 
The consumer stated that she was cooking and there was fire in the grill (top portion). The consumer stated that after the fire, she heard a loud pop.

The consumer stated that the range was on for about 20 minutes before the incident occurred.

The consumer stated that she tried to turn off the range. The consumer stated that after the incident, the range no longer works. The consumer stated that the unit is unplugged.

The consumer stated that she burned some parts of her hair and her right arm. The consumer applied ointment to the burned area.

The consumer stated that she contacted the manf regarding the incident. The consumer stated that the manf sent a technician. The technician informed the consumer that he is not an electrician and that she would need to call an electrician regarding this matter. The consumer stated that she has tried to contact the technician after the inspection and he does not call back. The technician informed the consumer that this is a not a safety issue.

The consumer contacted the manf again and they informed her that they do not provide electricians to come and inspect.

The consumer stated that the range was installed in her home when she purchased it in 2004/2005.

11/28/2013
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
Unspecified
Female
51 years
Yes
No
No
Consumer spoke with [REDACTED] at 8003861215 Ext [REDACTED] made case #[REDACTED]. By the way told consumer technician couldn't find model & serial number on the stove. Consumer told them she found it. That it was at the bottom underneath of stove.
Yes
N/A

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