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Tommee Tipper bottle warmer, white
Baby
Nursery Equipment & Supplies
Bottle Warmers (1510)
MAYBORN USA INC    
Tommee Tippee
 
 
Babies R Us
Texas
10/5/2014 This date is an estimate
I was using a tommee tipper bottle warmer for my newborn I pulled the bottle out to feed him and didn't unplug it immediately but about 5 minutes later while I was feeding him my daughter reached up on the counter and knocked it over. It gave her second degree burns through her clothes on her chest. We had to go to the emergency room. The warmer was only on for about 10 minutes total and was up high on the counter. The water was so hot my husband watched her skin peel it was horrific. If the bottle warmer had an automatic shutoff like other products of its kind or had a max temperature that wasn't that hot this accident could have been prevented or not been as severe.
10/18/2014
Home/Apartment/Condominium 
Injury→Injury, Emergency Department Treatment Received
My Child
Female
3 years
Yes
N/A
N/A
I contacted the company tommee Tippee to complain and file a report
Yes
N/A
Comment from MAYBORN USA INC 11/17/2014
We were very sorry to hear about the unfortunate accident involving one of our products and our consumer’s daughter, and hope that she is making a full recovery
Upon review, our records indicate that our consumer has decided not to return the product for assessment therefore we are unable to investigate any potential fault at this time. From the description provided it seems however that our consumer’s daughter was able to access the unit which was situated on a kitchen bench, whilst the warmer was still switched on and heating water. From the description of the incident, there appears to be no fault apparent with the product. The instructions for our electric food and bottle warmer clearly state to unplug when not in use and to supervise children to ensure that they do not play with the appliance due to there being hot water present.
Although we state that there appears to be no fault apparent with the product at this point in the investigation, we acknowledge the statement regarding the temperature of the water. The temperature on the unit is set to ensure that it can fulfil its function, which is to bring a bottle or jar of food up to the correct feeding temperature, ready to serve. The water in the unit therefore needs to be at an optimum temperature to heat within the guidelines set out, taking up to 20-minutes to heat dependant on the size of the bottle or jar and the initial temperature e.g. straight from fridge or from room temperature. Heating guidelines can be found in our instructions for use.

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