View Report

(Printable PDF)
No Images to display
King size air bed
Furniture, Furnishings & Decorations
Bedroom, Bedding & Bath
Nonbaby Mattresses (4009)
Select Comfort Corporation    
Sleep number bed C3
 
 
Mfg
Unspecified
2/20/2013 This date is an estimate
Problem with red mold on air mattress, no help from Sleep Number Bed. Mattress is less than two years old.
3/26/2015
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Male
70 years
Yes
No
No
Told by customer service not a problem, wash mattress
Yes
N/A
Comment from Select Comfort Corporation 4/17/2015
VIA U.S. MAIL AND POSTED TO PORTAL SAFERPRODUCTS.GOV
April 16, 2015

U.S. Consumer Product Safety Commission
4330 East West Highway, Room 504
Bethesda, MD 20814

Re: Report No: 20150326-D2ACC-2147434196
Consumer: Mr. ****

Dear Commission:

Please allow this letter to serve as the response of Select Comfort Corporation (“Select Comfort”) to the above-referenced incident report. Select Comfort is one on the nation’s leading bed manufacturers and retailers. We design, manufacture, market and distribute premium quality, adjustable-firmness beds and other sleep-related accessory products. We appreciate the opportunity to respond to Mr. ****’s concerns.

Mr. ****’s concern of mold has been ruled out.

We have been in touch with Mr. **** and have come to believe that the discoloration might be a result of a red warning label that has bled into the foam. However, we have replaced the foam and other affected components and Mr. **** is reporting that the new foam is experiencing discoloration.

In discussion with Mr. ****, we are exploring whether this is a situation unique to the Mr. ****’s environment.

We have offered Mr. **** the option of returning the bed for a full refund and he has elected to keep the bed for now.

In any case, we encourage our customers to contact us with regard to these kinds of issues and are committed to maintaining the highest standards in customer satisfaction.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.