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Forsyth King Bed
SKU: 486930
http://www.crateandbarrel.com/forsyth-king-bed/s486930

Forsyth King Bed. 80.75"Wx85.75"Dx51"H

Solid mango headboard and footboard with tobacco brown finish
Solid mango side rails with espresso finish
Tubular steel legs
2 sets of 15 slats and 1 center support leg
As with all solid woods, expansion and contraction may occur with seasonal changes in humidity
Platform bed designed for use with mattress only
Mattresses and optional bunky board available (sold separately)
Maximum weight capacity: 800 pounds (includes weight of mattress and
Made in India
Furniture, Furnishings & Decorations
Bedroom, Bedding & Bath
Beds or Bedframes, Other or Not Specified (4076)
Crate and Barrel    
Forsyth King Bed
Forsyth King Bed
 
 
http://www.crateandbarrel.com
Unspecified
2/15/2015
We recently purchased a bed frame from Crate and Barrel. The bed was assembled by the people who delivered it. The bed was meant for our guest bedroom and was only slept on once by one person of approximately 160 pounds. This was about 30 days after the bed was delivered. We noticed later in the day that there were 2 small pieces of metal on the floor near the corner of the bed. We removed the mattress from the bed frame and found out that the pieces of metal are the ends of 2 screws which are meant to hold up the side board.

The screws which held up the side board had broken in half and the side board was only held up by two very small screws. Upon taking the bed apart, the other 2 screws broke as we disconnected the size board from the foot board. We then found another corner of the bed had screws which were broken in half. In my opinion this bed is unsafe because the screws are defective/unable to hold the weight of the bed on it's own. We feel fortunate that the bed did not collapse as someone was sleeping on it, otherwise the headboard would have come slamming down on the occupant.
4/1/2015
Home/Apartment/Condominium 
Unspecified
Unspecified
Unspecified
Unspecified
No
No
No
No
No
Comment from Crate and Barrel 5/5/2015
We at Crate & Barrel regret that the bed did not meet the consumer's or our quality expectations. From the information contained in this report, and to the best of our knowledge, the product appears to be our Forsyth King Bed, SKU 486930.

Please know that we take the safety of our customers and the general public very seriously. We have a robust testing program whereby our products are tested by an independent testing organization, and are required to comply with all applicable federal and state safety standards. Products that do not meet the standards (and additional criteria imposed by Crate & Barrel) are not offered for sale.

This particular bed is manufactured with 6mm thick steel brackets at the four corners. These brackets are assembled to the solid wood frame with four steel screws per bracket, which are hand tightened only (not power driven). The Forsyth bed was tested by an independent third party testing agency with passing results, including testing for impact durability of the frame.

Upon receiving the incident report, we contacted our manufacturer. As the product goes through multiple shipping steps, final assembly, then in this case, was in the consumer's residence for some time, we are unable to identify what may have occurred to cause two of the screws to apparently break prior to the consumer noting this. We also note damage to the wood and the finish, which indicates that this connection may have been stressed abnormally in some manner. A team of individuals disassembled, and reassembled a sample bed at our offices, tightening and re-tightening screws both by hand and with power equipment, and could not replicate screw breakage. We have sold 1645 units of this King Bed, and to date, this is the first incident of its kind, where screws were broken, or any structural failure reported whatsoever.

It would appear therefore that, the breakage claimed in the report represents an isolated, albeit unfortunate, incident. We do not believe that this report indicates a defective product that could create a substantial risk of injury to consumers, or one that creates an unreasonable risk of injury.

We will continue to monitor field reports on this product and take appropriate action to ensure that these beds are indeed safe for our customers. Thank you for bringing this matter to our attention and providing us with an opportunity to respond.
File NameDescription
IMG_1060.JPG Sideboard with partial screws still stuck in the wood
IMG_1061.JPG Sideboard with partial screws still stuck in the wood
IMG_1062.JPG Screws broken in half
IMG_1063.JPG Screws broken in half

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.