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Cree led bulb purchased at Home Depot
Furniture, Furnishings & Decorations
Indoor Lighting
Light Bulbs (627)
Cree, Inc.    
Cree
 
 
Home Depot
Unspecified
12/1/2014 This date is an estimate
While my 13 year old grand daughter was watching tv she heard a loud pop and the power in the room went out. On investigation we found the cree led light bulb in our ceiling fan had exploded. On further investigation we found another bulb that has a crack around the connection to the socket that looks as though it was going to go soon as well.

4/11/2015
Home/Apartment/Condominium 
Unspecified
Unspecified
Unspecified
Unspecified
Yes
No
No
No
No
Comment from Cree, Inc. 6/18/2015
Cree’s mission is to obsolete energy wasting light bulbs and drive 100% adoption of LED lighting. Since releasing its new line of high performance, low cost LED bulbs in March 2013, Cree has sold millions of Cree LED bulbs. Cree’s LED bulbs have been designed and tested for safety because consumer safety is fundamental to achieving Cree’s goal of full consumer conversion to LED technology. The Cree LED bulb is UL listed. Each Cree LED bulb has a transparent safety coating that exceeds the safety standards specified by UL, and has undergone various UL accreditation procedures, including “drop” testing.

In connection with this response to Report#20150412-8D217-2147433789 (the “Report”), our Customer Service Team was able to reach the consumer that filed the Report by telephone and discussed the incident with her. As a result of its fact finding, it is the company’s understanding that the glass globe separated from the base of the bulb and fell to the floor. It failed safely in that it remained intact due to the safety coating around the globe. No one was hurt. The consumer disposed of the bulb so we were unable to recover the incident bulb for further inspection. Cree Customer Service nonetheless sent the consumer some replacement bulbs.

When you are manufacturing millions of bulbs, there will be some production failures. Cree monitors failure rates and customer return rates very closely, and we continue to believe we have one of the lowest product failure rates in the industry. It appears that the globe detached from the base of the bulb in this instance. Cree stands behind its products and its warranty, and has since replaced the incident bulbs.

We want to encourage interaction, feedback, comments, questions and concerns with our customers, and we want to address issues promptly and directly so that they may be appropriately handled. Consumers can reach our customer service department at 1-866-924-3645 from 8:00 a.m. to 5:00 p.m. Eastern time, Monday through Friday. Please also visit our website at www.creebulb.com or www.cree.com.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.